Áreas de la propiedad

Opiniones sobre Hotel Zephyr San Francisco

4 out of 5
Hotel Zephyr San Francisco
250 Beach Street, San Francisco, CA

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 893 de 1525 opiniones" "
Evaluación: 8 - Bueno. 354 de 1525 opiniones" "
Evaluación: 6 - Aceptable. 152 de 1525 opiniones" "
Evaluación: 4 - Mediocre. 75 de 1525 opiniones" "
Evaluación: 2 - Terrible. 51 de 1525 opiniones" "

8,8/10

Limpieza

9,0/10

Personal y atención

8,4/10

Servicios

8,4/10

Estado de la propiedad e instalaciones

8,8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Jessenia Gómez

Viajó con su pareja, Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Es hotel espectacular ,excelente servicio , excelente personal ,muy amables ,muy seguro ,buenas comida ,todo está al 100 10/10
Se hospedó 2 noches en mayo de 2024
Respuesta de General Manager el 13 may. 2024
Dear Jessenia,Thank you for your fantastic review! We're thrilled to receive a perfect score from you and appreciate your compliments on our service, staff, safety, and food. We look forward to continuing to provide you with a 100% excellent experience at Hotel Zephyr San Francisco on your future visits!

8/10 Bueno

PEDRO

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Lo mejor que tiene es su ubicación.
Se hospedó 5 noches en abril de 2024
Respuesta de General Manager el 7 may. 2024
Dear Pedro,Thank you so much for your review. Our property is located right on Fisherman's Wharf, offering unbeatable ocean views and a diverse scattering of dining, shopping, and attraction options all around us. We're so glad you enjoyed our location, and we hope to welcome you back soon to Hotel Zephyr San Francisco.Warm Regards,Joyce Yun,General ManagerHotel Zephyr San Francisco

10/10 Excelente

Estrella

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Las instalaciones y el servicio muy bueno, lo único que se me hizo exagerado fue el cobro del estacionamiento! Pero en general me encantó, las camas cómodas y las habitaciones Grandes!!
Se hospedó 3 noches en abril de 2024
Respuesta de General Manager el 7 may. 2024
Dear Estrella,Thank you for your feedback! We're pleased to hear that you loved our comfortable beds and spacious rooms. We also appreciate your thoughts on the parking and will take them into consideration as we continuously seek to improve our guest experience. Our team is looking forward to welcoming you back for another five-star stay!Warm Regards,Joyce Yun,General ManagerHotel Zephyr San Francisco

10/10 Excelente

IVAN

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excelente
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 8 abr. 2024
Dear Ivan,Thank you for your review and for giving Hotel Zephyr San Francisco a perfect rating. We are delighted you thoroughly enjoyed your recent experience, and we hope you return the next time you visit San Francisco. Warm Regards,Joyce Yun,General ManagerHotel Zephyr San Francisco

10/10 Excelente

Abey Lucas

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en marzo de 2024
Respuesta de Puku el 28 mar. 2024
Thank you for the five-stars, We hope you enjoyed your stay.

10/10 Excelente

Silvana

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Loved it! Centric, beautiful and excellent service!!
Se hospedó 2 noches en enero de 2024
Respuesta de Hotel Zephyr el 4 mar. 2024
Dear Silvana,Thank you for staying with us. We're so delighted you enjoyed your time and we hope to see you again next time you're in San Francisco Fisherman’s Wharf!Cheers,Joyce YunGeneral ManagerHotel Zephyr San Francisco

10/10 Excelente

mario

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Me parece muy bien todo, hasta el gimnasio está completo, el cuarto muy bien como el baño, muy seguro y cerca de todo para visitar caminado
Se hospedó 2 noches en febrero de 2024
Respuesta de General Manager el 4 mar. 2024
Dear Mario,It brightens our day to know that you had a fantastic stay with us! We're thrilled you took full advantage of our convenient location, and we appreciate you mentioning our great amenities. Thank you for your perfect rating, and we hope you return the next time you visit San Francisco!Warm Regards,Joyce Yun,General ManagerHotel Zephyr San Francisco

8/10 Bueno

Guillermo

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice location
Se hospedó 4 noches en febrero de 2024
Respuesta de General Manager el 4 mar. 2024
Dear Guillermo,Thank you for choosing to stay at Hotel Zephyr San Francisco! It's great that our convenient location was an asset to you. We value your excellent rating and hope you'll return.Warm Regards,Joyce Yun,General ManagerHotel Zephyr San Francisco

8/10 Bueno

David

Viajó con su familia
Le gustó: Servicios
Es un hotel viejo y con poco mantenimiento. Las habitaciones limpias pero un poco descuidada por ejemplo persianas rotas, las camas muy viejas
Se hospedó 2 noches en diciembre de 2023
Respuesta de General Manager el 28 ene. 2024
Dear David,Thank you for choosing to stay at Hotel Zephyr San Francisco. We regret that your accommodations needed attention, and our maintenance team will check your blinds. However, it's good to know your room was otherwise clean. Your positive rating is appreciated and we hope you'll return.Warm Regards,Joyce Yun,General ManagerHotel Zephyr San Francisco

10/10 Excelente

Georget

Se hospedó 3 noches en noviembre de 2023
Respuesta de Hotel Zephyr el 21 dic. 2023
Thank you for staying with us. We're so delighted you enjoyed your time and we hope to see you again next time you're in San Francisco Fisherman’s Wharf!Cheers,Joyce YunGeneral ManagerHotel Zephyr San Francisco

4/10 Mediocre

Ana lidia

Viajó con su pareja
Le gustó: Personal y atención, servicios
Camas hacen mucho ruido
Se hospedó 1 noche en octubre de 2023
Respuesta de Kyle el 31 oct. 2023
Greetings Ana,Thank you for your review and I am sorry to hear that you had an issue with your bed. I will review your stay notes with our Housekeeping Director and I hope that you have a safe trip back home.

8/10 Bueno

griselda, Mesquite

Viajó con su familia
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Me encanto el hotel, especialmente lo cercano de pier39 y lugares turísticos . El hotel tiene área familiar que está súper.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Kyle el 21 sept. 2023
Greetings Griselda,Thank you for your review and I am happy to hear that you enjoyed our hotel and prime location in Fisherman's Wharf. We hope that you got to explore our beautiful city and that you have a lovely rest of your summer.

2/10 Terrible

Claudia

No le gustó: Limpieza, estado de la propiedad e instalaciones
Carpets in the hotel smelled pretty bad, room dirty and old, there was a spider web in our room, definitely wouldn’t come back or recommend. I filtered to excellent up to look for it and this is not even good
Se hospedó 2 noches en septiembre de 2023
Respuesta de Kyle el 13 sept. 2023
Greetings Claudia,Thank you for your review and I apologize for the housekeeping issues you had during your stay. That is certainly not the impression we want to leave our guests and I will review your stay notes with our GM and Housekeeping Director. We hope that you have a safe trip home and a great rest of your summer.

8/10 Bueno

Manuel María

Se hospedó 5 noches en agosto de 2023
Respuesta de Kyle el 19 ago. 2023
Greetings Manuel,Thank you for your review and I am happy to hear that you enjoyed your stay with us! We hope that you were able to explore our beautiful city and relax in our courtyard in the evening. Have a safe trip home and we look forward to welcoming you back to San Francisco soon!

8/10 Bueno

Juan Carlos Silva

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excelente ubicacion
Se hospedó 4 noches en agosto de 2023
Respuesta de Kyle el 18 ago. 2023
Greetings Juan Carlos,Thank you for your review and I am delighted to hear you enjoyed your stay with us. Our location is second to none and we love our proximity to some of San Francisco's most in demand attractions. Have a safe trip home and we look forward to welcoming you back soon!

10/10 Excelente

CECILIA

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I loved tha family ambiance and you the hotel had games in the lobby and the firepits. That was great.
Se hospedó 6 noches en agosto de 2023
Respuesta de Kyle el 16 ago. 2023
Greetings Cecilia,Thank you for your review and I am delighted to hear that you had a great stay with us! We love our courtyard and fire pits and they are a great way to relax after a long day of exploring. We hope you were able to take some great photos during your San Francisco travels and we look forward to welcoming you back soon!

10/10 Excelente

Vanessa

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Zona segura personal amable y todo accesible
Se hospedó 2 noches en julio de 2023
Respuesta de Kyle el 30 jul. 2023
Greetings Vanessa,Thank you for your review and I am delighted that you had a great stay with us! We hope that you have safe travels back home and we look forward to welcoming you back soon!

10/10 Excelente

Julian

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Servicio, limpieza y ubicación
Se hospedó 5 noches en julio de 2023
Respuesta de Kyle el 24 jul. 2023
Greetings Julian,Thank you for your review and I am happy that you had a nice stay with us! We hope that you have safe travels back home and a great rest of your summer.

6/10 Aceptable

Elsa, hershey

Viajó con su familia
No le gustó: Personal y atención, estado de la propiedad e instalaciones
Me parece que el hotel tiene poco mantenimiento y se ve desgastado, el personal atiende de mala gana y mal encarados La habitación sin problema se mantuvo limpia a diferencia de las áreas comunes
Se hospedó 5 noches en julio de 2023
Respuesta de Kyle el 1 sept. 2023
Greetings Elsa,Thank you for your review and we appreciate your feedback. I will review your stay notes with our GM and we hope that you took some great photos during your San Francisco travels.

10/10 Excelente

Olivia Lorena

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Muy bien ubicado , excelente experiencia. Muy divertido para familias
Se hospedó 2 noches en julio de 2023
Respuesta de Kyle el 7 jul. 2023
Greetings Olivia,Thank you for your review and I am delighted that you had a great stay with us! I am happy to pass along your stay notes to our leadership team and we hope to see you back in Fisherman's Wharf soon!

8/10 Bueno

Leandro

Se hospedó 4 noches en junio de 2023
Respuesta de Kyle el 20 jul. 2023
Greetings Leandro,Thank you for your review and I am happy to hear that you had a nice stay with us. I hope you were able to take some good photos during your travels and we look forward to welcoming you back soon.

10/10 Excelente

OMAR

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Muy buena experencia
Muy bien situado y buenas instalaciones
Se hospedó 5 noches en abril de 2023
Respuesta de Kyle el 2 may. 2023
Greetings Omar,Thank you for your review and I am delighted that you enjoyed your stay! We love our location right on the bay and we hope to see you again soon in San Francisco!

10/10 Excelente

CARLOS

Se hospedó 3 noches en febrero de 2023
Respuesta de Jeff el 4 mar. 2023
Thank you Carlos for the high marks and glad to see that you had an excellent stay with us. We look forward to seeing you again in the future.

8/10 Bueno

Leonardo

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Comodo
Se hospedó 2 noches en febrero de 2023
Respuesta de Jeff el 23 feb. 2023
Thank you Leonardo for your recent stay at Hotel Zephyr and for your review. We are glad to see that you had an enjoyable stay with us and we look forward to seeing you again in the near future.

10/10 Excelente

Miguel

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Hotel bien ubicado con muchos extras
En general un hotel muy bien ubicado, con habitaciones limpias y modernas, pero cuyo personal te atiende muy bien y otorga pequeños detalles de atención.
Se hospedó 5 noches en diciembre de 2022
Respuesta de Jeff el 26 dic. 2022
Greetings Miguel. Thank you for your recent visit and for your feedback. We are glad to see that you had an excellent time with us and we look forward to seeing you again soon!

10/10 Excelente

Aurea

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Muy agrable la estancia muy limpio y el lugar para jugar para los niños estubo perfecto...
Se hospedó 1 noche en noviembre de 2022
Respuesta de Jeff el 29 dic. 2022
Greetings Aurea and thank you for taking the time to share your feedback. Happy to know that your stay with us was excellent and all of us here look forward to seeing you again when your travels bring you back to San Francisco.

8/10 Bueno

victoria

Viajó con su familia
Le gustó: Personal y atención, servicios
the hotel has cool amenities and its great for families. the rooms and hotel finishes in general weren't great. still great place to stay
Se hospedó 1 noche en octubre de 2022
Respuesta de Jeff el 18 oct. 2022
Hello Victoria and thank you for taking the time to share your feedback with us. We are glad to see that you had a good stay with us and we look forward to the opportunity of welcoming you again in the future.

10/10 Excelente

Miguel A

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Ubicación + Servicio + decoración = 10
Super ubicación, diseño y decoración del Hotel de vanguardia y muy californiano, excelente servicio!!
Se hospedó 4 noches en septiembre de 2022
Respuesta de Jeff el 20 sept. 2022
Hello Miguel. Thank you for the high marks and the kind words. We are happy to see that you had an excellent stay with us and more importantly that our staff was able to provide a nice and memorable experience. We hope to see you again when your travels find you back in San Francisco.

10/10 Excelente

Sebastian

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelente hotel
Hermoso hotel tematizado con muchos juegos para las familias. Cerca de pier 39 y opciones de comidas. Y bien conectado con transporte publico y alquiler de bicicletas
Se hospedó 4 noches en septiembre de 2022
Respuesta de Jeff el 20 sept. 2022
Greetings Sebastian. Thank you for your recent visit to Hotel Zephyr and for taking the time to share your feedback. Glad to see that everything with your stay was excellent and we hope to see you again in the future.

8/10 Bueno

Viridiana Gorbea

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Buen hotel, limpio, con personal amable
Se hospedó 4 noches en agosto de 2022
Respuesta de Jeff el 31 ago. 2022
Hello Viridiana. Thank you for your recent stay and for leaving your feedback. So glad to see that your stay with us was a good one. We look forward to the opportunity of welcoming you back again in the future!

6/10 Aceptable

miguel

Viajó con su familia
Le gustó: Personal y atención, estado de la propiedad e instalaciones
Me gusto la temática familiar no me gusto la limpieza y el servicio
Se hospedó 2 noches en agosto de 2022
Respuesta de Jeff el 12 ago. 2022
Hello Miguel and thank you for your feedback. I am glad to see that you enjoyed the atmosphere of the hotel but am sorry to see that you were unhappy with the service. If you have any specifics you would like to share, we would love to hear from you directly.

10/10 Excelente

Leonardo

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
El Hotel bellisimo cerca del pier 39 area turistica y me fui del hotel al puerto de crucero a pues de tan cerca q esta
Se hospedó 1 noche en mayo de 2022
Respuesta de Gabe el 12 jun. 2022
Gracias por sus comentarios positivos. Me alegra saber que disfrutaste tu estancia con nosotros! Espero que su próxima estancia esté a la vuelta de la esquina. Llámanos si hay algo. podemos ayudarte.

10/10 Excelente

david

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Muy buen hotel
Se hospedó 6 noches en diciembre de 2021
Respuesta de Tony el 16 dic. 2021
Hi David, Thank you for the perfect marks and I am thrilled to see our team made for a great stay! I hope we have the pleasure of welcoming you back to the Hotel Zephyr in the near future.

10/10 Excelente

Juan

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
lo que no me gusto que limpieza a la habitacion tuviera un costo distinto, eso nunca lo habia visto
Se hospedó 2 noches en septiembre de 2021
Respuesta de Tony el 15 sept. 2021
Hi Juan, Thank you for the five star review and I am happy to see you had a great stay with us. In terms of cleaning there are not any additional fees, full service is always available daily without any extra charge. Thanks again and I hope we have the pleasure of welcoming you the next time your travels bring you back to SF.

10/10 Excelente

Cliente verificado

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Volvería !! Muy bonito!!
El hotel es de los mejores en el me eh hospedado .. te dan tu regalo de bienvenida, que está riquísimo y las habitaciones son muy bonitas .. el hotel también está en un lugar muy conveniente para caminar y disfrutar de San Francisco!! Definitivamente es de los hoteles para volver !!
Se hospedó 1 noche en agosto de 2021
Respuesta de Jeff el 15 ago. 2021
Hello and thank you for your feedback. We are thrilled to see that you enjoyed our S'mores kits and our courtyard - it is really the perfect place to relax with friends and family after a long day of exploring. Everyone here looks forward to the next time we have the opportunity of welcoming you back to the Hotel Zephyr!

8/10 Bueno

Maria de la Paz

Viajó con su familia
Le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Limpieza, personal y atención
La ubicacion es excelente y el hotel es divino pero solo nos hicieron la habitacion una sola vez y lo tuve que solicitar en recepcion y solo hicieron la cama y cambiaron las toallas, no limpiaron, en 4 dias de estadia se necesita que limpien.
Se hospedó 1 noche en mayo de 2021
Respuesta de Tony el 1 jun. 2021
Hi Maria, Thank you for they kind words and I am really happy to see you enjoyed for the hotel. While the pandemic is still ongoing we try our best to minimize interactions but we definitely do stay over service and I apologize this was missed. Thank you again and I hope we are able to welcome you to the Hotel Zephyr in the future.

10/10 Excelente

Robert

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice and convenient to walk around the pier. Fun games activities for the whole family. Overall it’s a nice place I would come back again.
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Felipe

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean environment
Se hospedó 1 noche en mayo de 2024
Respuesta de General Manager el 27 may. 2024
Dear Felipe,Thank you for choosing Hotel Zephyr San Francisco! We're glad our attention to cleanliness impressed you, and we invite you to stay with us again the next time you're in the area.Warm Regards,Joyce Yun,General ManagerHotel Zephyr San Francisco

10/10 Excelente

Jose

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This is a great hotel near pier 39. Rooms are spacious and parking at hotel was a plus. Definitely worth it
Se hospedó 1 noche en mayo de 2024
Respuesta de General Manager el 27 may. 2024
Dear Jose,We're delighted you enjoyed your stay at Hotel Zephyr San Francisco! It's great to know that our spacious rooms, convenient location, and onsite parking added to your experience. The next time you're in town, please come see us again.Warm Regards,Joyce Yun,General ManagerHotel Zephyr San Francisco

8/10 Bueno

Donald

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great proximity to Fisherman’s wharf. Distance from parking to room can be 200 yards.
Se hospedó 1 noche en mayo de 2024
Respuesta de General Manager el 27 may. 2024
Dear Donald,It was a pleasure to host you at Hotel Zephyr San Francisco. It's terrific you loved our location near popular spots in San Francisco, like Pier 39 and Ghirardelli Square. Safe travels, and come back again!Warm Regards,Joyce Yun,General ManagerHotel Zephyr San Francisco

10/10 Excelente

Maderline

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Went to SF with my 2 daughters. It was a quick walk to the pier. Our room view was amazing! Great stay.
Se hospedó 2 noches en mayo de 2024
Respuesta de General Manager el 27 may. 2024
Dear Maderline,Thank you for sharing your experience. We're delighted you and your daughters enjoyed our convenient location and fantastic views. It’s lovely to hear you had a great stay, and we look forward to welcoming you back for another memorable visit!Warm Regards,Joyce Yun,General ManagerHotel Zephyr San Francisco

8/10 Bueno

Grace

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 7 noches en mayo de 2024

10/10 Excelente

Kristen

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We enjoyed the Hotel Zephyr.
Se hospedó 1 noche en mayo de 2024
Respuesta de General Manager el 27 may. 2024
Dear Kristen,We strive to provide an enjoyable experience for our guests, and we're thrilled that we could meet your expectations. It would be a pleasure to welcome you back for another wonderful stay.Warm Regards,Joyce Yun,General ManagerHotel Zephyr San Francisco

10/10 Excelente

Norman

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Tolles Hotel in perfekter Lage zu Pier39 und Cablecar.
Se hospedó 3 noches en mayo de 2024
Respuesta de General Manager el 24 may. 2024
Dear Norman,It was such a pleasure to welcome you to Hotel Zephyr San Francisco! Location is one of the most important aspects of a trip, so we’re glad you could experience all the convenience ours affords our guests. Thank you for your perfect rating, and we hope you return soon.Warm Regards,Joyce Yun,General ManagerHotel Zephyr San Francisco

10/10 Excelente

steve

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
parking was a bit tight
Se hospedó 1 noche en mayo de 2024
Respuesta de General Manager el 23 may. 2024
Dear Steve,Thank you for your five-star review! We're delighted you enjoyed your stay, and we understand your comments about the tight parking. We look forward to welcoming you back to Hotel Zephyr San Francisco for another great experience in the future.Warm Regards,Joyce Yun,General ManagerHotel Zephyr San Francisco

6/10 Aceptable

Leopoldina

Viajó con su familia
Proximity to Fisherman’s Ward.
Se hospedó 4 noches en mayo de 2024
Respuesta de General Manager el 24 may. 2024
Dear Leopoldina,Thank you for staying with us and taking a moment to let us know about your experience. We are pleased our hotel's ideal location near Fisherman's Wharf worked well for your needs. If you should ever have questions or concerns during your visit, please do not hesitate to reach out to one of our helpful team members. Again, thank you for visiting, and we hope to welcome you back the next time you are in San Francisco for an experience worthy of a perfect rating.Warm Regards,Joyce Yun,General ManagerHotel Zephyr San Francisco

6/10 Aceptable

Samuel

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios
The location is okay especially if you have children as there is a lot for them to do on the property. However on arrival I was not given the smores kit until I had an issue with the room I was given and it was given as a sorry and over my stay I heard them give out water bottles but not that they was refill stations but how much they charge for more. I was given a dirty room that had such a bad chemical smell it burned our eyes, then was given a room that also was not properly cleaned. I was given an upgraded room but it wasn't much better than the one I had booked. Overall if you are looking for a tourist spot this would fit you, the unlimited coffee and tea was a plus but be sure you get the amenities as I overheard different replies to travelers over the course of the 4 days I stayed. Very close to the wharf and a good location to branch out to the rest of the city. Definitely a tourist hotel though, and definitely could use some consistency in telling guests what is offered ie the discounts around the property on the Zepher walk if you are a hotel guest
Se hospedó 4 noches en mayo de 2024
Respuesta de General Manager el 23 may. 2024
Dear Samuel,Thank you for your detailed feedback. We're glad you found our location convenient. We're concerned about the inconsistencies you experienced, including the room cleanliness and communication regarding amenities and refill stations. Your insights are valuable, and we'll address these issues to improve our guest experience. We hope to provide a more consistent and pleasant stay on your next visit.Warm Regards,Joyce Yun,General ManagerHotel Zephyr San Francisco

8/10 Bueno

Rob

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It’s nice and clean. Rooms are small but how much are you actually there. Not really any other amenities but don’t really need much given all there is to do around but a small continental breakfast would be nice. Leaning staff was exceptional and trustworthy. My wife dropped a diamond ear ring. The cleaning lady found it and returned it to us.
Se hospedó 6 noches en mayo de 2024
Respuesta de General Manager el 22 may. 2024
Dear Rob,Thank you for sharing your thoughts with us. We are glad that you appreciated our team members as we prioritize customer experience and satisfaction, and your review reaffirms the hard we put in every day. In addition to your satisfaction, we will be sure to share your feedback with our team for improvement purposes. It was a pleasure having you as a guest, and we look forward to welcoming you back. Warm Regards,Joyce Yun,General ManagerHotel Zephyr San Francisco

10/10 Excelente

David

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We enjoyed the decor. The bed was extremely comfortable. The location made it so easy to experience Pier 39 and use the Big Bus Tours. The concierge was very helpful.
Se hospedó 4 noches en mayo de 2024
Respuesta de General Manager el 22 may. 2024
Dear David,Your perfect rating and kind words keep us going strong. Thank you for highlighting our convenient location, attentive service, and all the comfort we provide our guests. We look forward to welcoming you back to Hotel Zephyr San Francisco soon. Warm Regards,Joyce Yun,General ManagerHotel Zephyr San Francisco

8/10 Bueno

Gan, Burbank

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It was pretty good hotel.
Se hospedó 3 noches en mayo de 2024
Respuesta de General Manager el 22 may. 2024
Dear Gan, Thank you for your feedback. We're pleased to hear you had a good experience at Hotel Zephyr San Francisco. We look forward to welcoming you back for an even better stay next time.Warm Regards,Joyce Yun,General ManagerHotel Zephyr San Francisco