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13BDR BEACH-FRONT VILLA-PRIVATE CHEF INCLUDED-RETREATS-WEDDINGS-FAMILY-GOLF

Diversión en la playa para toda la familia, con piscina al aire libre y cerca de Playa Akumal

Galería de fotos de 13BDR BEACH-FRONT VILLA-PRIVATE CHEF INCLUDED-RETREATS-WEDDINGS-FAMILY-GOLF

Una piscina al aire libre
Restaurante al aire libre
Terraza o patio
En la playa, sillas reclinables de playa, toallas de playa
Interior

Opiniones

9,6 de 10

Excepcional

Casa entera

13 habitaciones15 baños1300 m²

Servicios principales

  • Piscina
  • Estacionamiento disponible
  • Acepta mascotas
  • Bañera de hidromasaje
  • Asador
  • Aire acondicionado

Acerca de esta propiedad

Toda la unidad

Tendrás toda la casa para ti y para las personas que te acompañen.

13BDR BEACH-FRONT VILLA-PRIVATE CHEF INCLUDED-RETREATS-WEDDINGS-FAMILY-GOLF

Diversión en la playa para toda la familia, con piscina al aire libre y cerca de Playa Akumal
En esta villa en la playa te esperan fantásticos servicios como bañera de hidromasaje o asador. Esta villa dispone de 13 habitaciones, y tiene sofá cama y balcón o patio. Los huéspedes podrán disfrutar de una piscina privada y otras comodidades, que incluyen cocina con refrigerador y horno. Se incluye un servicio de limpieza limitado.
Los habitaciones de esta villa disponen de aire acondicionado, piscina privada y caja de seguridad. Las habitaciones disponen de balcón o patio. La cocina está dotada de refrigerador, placa de cocina, microondas y utensilios de cocina.

Los baños están equipados con bañera o ducha y secador de pelo. Todas las habitaciones disponen de Smart TV. Las habitaciones también incluyen cafetera/tetera y tabla de planchar con plancha. Se proporciona servicio de limpieza de forma limitada.

En la propiedad, hay piscina al aire libre y bañera de hidromasaje.

Se pueden practicar las siguientes actividades de recreación y esparcimiento en las instalaciones o cerca de la propiedad (es posible que se aplique un cargo).

Administrador

FELIPE BRISEÑO

Idiomas

Inglés y español

Servicios en la propiedad

Playa

  • En la playa
  • Toallas de playa
  • Sillones reclinables de playa

Piscina/Spa

  • Piscina privada
  • Piscina al aire libre
  • Bañera de hidromasaje

Internet

  • Wifi disponible

Estacionamiento y transporte

  • Estacionamiento en las instalaciones
  • Se recomienda trasladarse en auto

Cocina

  • Refrigerador
  • Placa de cocina
  • Microondas
  • Horno
  • Especias
  • Utensilios de cocina
  • Cafetera/tetera

Habitaciones

  • 13 habitaciones
  • Se ofrece ropa de cama
  • Sofá cama

Baños

  • 15 baños
  • Bañera o ducha
  • Papel higiénico
  • Se ofrecen toallas
  • Secador de pelo

Salas de estar

  • Sala de estar

Entretenimiento

  • Smart TV con canales de televisión por cable o vía satélite
  • Futbolito
  • Mesa de ping pong
  • Sala de juegos o videojuegos
  • Juegos
  • Libros
  • Estéreo

Espacios exteriores

  • Balcón
  • Asador
  • Jardín
  • Muebles de exterior

Para tu comodidad

  • Aire acondicionado

Mascotas

  • Se aceptan mascotas

Facilidades de acceso

  • Si tienes necesidades de acceso especial, comunícate con la propiedad utilizando los datos que figuran en la confirmación de la reservación.
  • Acceso para silla de ruedas
  • Áreas designadas para fumadores
  • Nota del anfitrión: In all outdoor areas.

Servicios e instalaciones

  • Servicios de concierge
  • Servicio de limpieza limitado
  • Caja de seguridad
  • Chef
  • Tabla de planchar con plancha

Puntos destacados de la ubicación

  • Cerca del mar
  • Cerca del mar
  • A orillas del agua

Actividades

  • Kayak en la propiedad
  • Pesca en los alrededores
  • Avistaje de ballenas en los alrededores
  • Snorkel en los alrededores
  • Kayak en los alrededores
  • Ciclismo en los alrededores
  • Buceo en los alrededores
  • Golf en los alrededores
  • Natación en los alrededores
  • Paseos en velero en los alrededores

Características de seguridad

  • La propiedad tiene instalado un detector de monóxido de carbono (el anfitrión indicó que hay un detector de monóxido de carbono en la propiedad)
  • La propiedad tiene instalado un detector de humo (el anfitrión indicó que hay un detector de humo en la propiedad)
  • Extintor de incendios
  • Botiquín de primeros auxilios
  • Cerradura de alta seguridad

Descripción general

  • Tamaño de la unidad: 1300 metros cuadrados

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Piscina
Cocina
Acepta mascotas
Wifi gratis
Private Cenote 18 guests luxury jungle lodge

Políticas

Check-in

Hora de inicio del check-in: 15:00
Edad mínima para hacer el check-in: 21 años

Check-out

Check-out antes de la(s) 11:00
Check-out sin contacto

Instrucciones especiales para el check-in

Recibirás un correo electrónico del anfitrión con las instrucciones para hacer el check-in y el check-out.

Mascotas

Se aceptan mascotas
Nota del anfitrión: Certain conditions may apply.

Niños y camas adicionales

Los niños son bienvenidos.
Nota del anfitrión: Infants under 2 years of age stay complimentary.

Información importante

Importante

Puede aplicarse un cargo por cada persona adicional, según la política de la propiedad.
Es posible que se solicite un documento de identidad con foto emitido por las autoridades gubernamentales, y una tarjeta de crédito, débito o depósito en efectivo en el check-in para cubrir cualquier gasto imprevisto.
Las solicitudes especiales no se pueden garantizar. Están sujetas a disponibilidad al momento del check-in y pueden conllevar cargos adicionales.
No está permitido organizar fiestas ni eventos en las instalaciones. 
Nota del anfitrión: An Event Fee may apply.
El anfitrión indicó que hay un detector de monóxido de carbono en la propiedad
El anfitrión indicó que hay un detector de humo en la propiedad
Las medidas de seguridad de la propiedad incluyen extintor de incendios, botiquín de primeros auxilios y cerradura de alta seguridad
Vrbo, nuestro sitio asociado, administra este hospedaje. Recibirás un correo electrónico de Vrbo con un enlace que te llevará a tu cuenta de Vrbo, donde podrás cambiar o cancelar tu reservación.

Información adicional

Se recomienda acceder a este hospedaje en auto.

Información de la zona

Mapa
akumal, quintana roo

Puntos de interés

  • Bahía de la Media Luna - 3 min a pie
  • Laguna Yal-ku - 8 min a pie
  • Centro ecológico Akumal - 18 min a pie
  • Playa Akumal - 3 min en auto
  • Riviera Maya Golf Club - 8 min en auto

Opciones de transporte

  • Aeropuerto Internacional de Tulum (TQO): 77 minutos en auto

Restaurantes

  • ‪Mezcal Lobby Bar - ‬8 min en auto
  • ‪Mediterraneo - ‬3 min en auto
  • ‪Coffe Shop at Grand Sirenis - ‬9 min en auto
  • ‪Akumal Sushi Beach Bar - ‬7 min en auto
  • ‪Market Café - ‬4 min en auto

Preguntas frecuentes

¿Hay piscina en 13BDR BEACH-FRONT VILLA-PRIVATE CHEF INCLUDED-RETREATS-WEDDINGS-FAMILY-GOLF?

Sí, en la propiedad hay una piscina al aire libre.

¿13BDR BEACH-FRONT VILLA-PRIVATE CHEF INCLUDED-RETREATS-WEDDINGS-FAMILY-GOLF acepta mascotas?

Sí, se aceptan mascotas en la propiedad.

¿A qué hora es el check-in en 13BDR BEACH-FRONT VILLA-PRIVATE CHEF INCLUDED-RETREATS-WEDDINGS-FAMILY-GOLF?

Hora de inicio de check-in: 15:00.

¿A qué hora es el check-out en 13BDR BEACH-FRONT VILLA-PRIVATE CHEF INCLUDED-RETREATS-WEDDINGS-FAMILY-GOLF?

Check-out: 11:00.

¿Dónde se encuentra 13BDR BEACH-FRONT VILLA-PRIVATE CHEF INCLUDED-RETREATS-WEDDINGS-FAMILY-GOLF?

En la playa, esta villa de Akumal se encuentra a 2 km de Bahía de la Media Luna y Playa Akumal. Laguna Yal-ku y Centro ecológico Akumal también se encuentran a 2 km.

Opiniones de 13BDR BEACH-FRONT VILLA-PRIVATE CHEF INCLUDED-RETREATS-WEDDINGS-FAMILY-GOLF

Opiniones

9,6

Excepcional

Evaluación: 10 - Excelente. 60 de 67 opiniones" "
Evaluación: 8 - Bueno. 2 de 67 opiniones" "
Evaluación: 6 - Aceptable. 1 de 67 opiniones" "
Evaluación: 4 - Mediocre. 1 de 67 opiniones" "
Evaluación: 2 - Terrible. 3 de 67 opiniones" "

9,2/10

Limpieza

Opiniones

10/10 Excelente

Kevin W.

Le gustó: Limpieza
Sixteen Business men.
We have been going down to Akumal since the late 90's with owners of like business in the US. In the past we have rented several condos in half moon bay. This is the first time we have rented a large facility. It was perfect for all of us. We had 3 father and sons. So they were able to stay in the same rooms. The 13 bedrooms was perfect. Felipe was a great host. The instructions of getting from the airport to Villa Bellamar was great for the few that had never been to Akumal before. The chef Antonio Sosa and his team did a great job. The meals were great. Letting them do the shopping for food and drinks was a time saver for us. We had all of our meals in house except one lunch at Lo-ha. That was for old time sake. We would have our meetings at Lo-ha in the past. The large table in Villa Bellamar was great for the meetings. Having a place like this, we got more done than ever before. Please thank the entire staff for us. They made this effortless for us. Thank you,
Se hospedó 3 noches en diciembre de 2024

10/10 Excelente

Ryan M.

Le gustó: Limpieza
Bachelor party
Had a group of 14 guys for a bachelor party. The house was plenty big and spacious for all of us. The chef and food was excellent! The pool was huge and a great gathering spot for the group. All the rooms were big and had nice views of the bay. Would highly recommend this house.
Se hospedó 3 noches en enero de 2024

2/10 Terrible

Shirali P.

No le gustó: Limpieza
Extremely Disappointing Experience at Villa Belamar - Overpriced and Unpleasant Stay
I recently stayed here with my family (18 people) & our experience was far from satisfactory. Despite paying a large amount, the property failed to meet the expectations set by its online description. Key issues: -Sewage Smell: Entire 2nd floor emitted a persistent sewage smell making the stay on the second floor unbearable. Management acknowledged this, but could not fix. -Water Leak: There was a sizable hole in the ceiling caused dirty water to leak into the living room. -Lack of Cleanliness: Housekeeping service was subpar, with towels/sheets not changed & when changed were still dirty. The kitchen, outdoor pool area, and rooms were consistently untidy. Staff delayed clearing plates and dishes, leaving us to clean up each night. Fridge and freezer, did not function properly. -Run-Down Property: Significant wear & tear -outdated floors and bathrooms. Showers leaked water into the entire bathroom, and when we requested additional towels, the staff was uncooperative. -Misrepresentation on Description: The property falsely advertised on-site laundry facilities. Contrary to the confirmation, we had to pay an outside vendor for laundry services. -Invasion of Privacy: Cameras on all floors outside the bedrooms invaded our privacy, creating an uncomfortable atmosphere. Additionally, it's worth noting that the owner initially agreed to compensate us for our troubles but later reneged on the offer, resorting to threats & intimidation to dissuade us from writing this review.
Se hospedó 5 noches en agosto de 2023

10/10 Excelente

Kent B., Tucson, AZ

Le gustó: Limpieza
Beautiful Villa
We are a binational family of 23 guests from Mexico and the U.S., ranging in age from 2 to 88 years old, who stayed in Villa Bellamar in January 2024. We had a great time. The house is beautiful. The staff are incredible (housekeepers, groundskeepers, and cooks). The location is safe and secure. The grounds are well maintained with pool, jacuzzi, and beach. While the ocean floor is rocky, they provide water shoes, and the bay is shallow and protected by a reef. As noted by others, be sure to bring several thousand dollars in cash for the food, drinks and tips, depending on how much your group eats and drinks. We had an incredible stay at this beautiful vacation villa right on the beach in the heart of the Riviera Maya.
Se hospedó 5 noches en enero de 2024

10/10 Excelente

Jim B.

Le gustó: Limpieza
Great Stay on the Beach
Accomodations were excellent and as presented. The reef off the coast really is great for snorkling. We had paddleboards delivered for some additional fun, but kayaks and life vests were available at the house. Felipe was excellent to work with and easy to communicate with.
Se hospedó 4 noches en agosto de 2023

10/10 Excelente

Joe O., Where do you live?

Le gustó: Limpieza
Great Group House
We came here with 15 people for a combined bachelor/bachelorette party. We hired a bartender and had the chef staff the whole time. Everyone was amazing! Highly recommend having a bartender if you have a large group. The snorkeling off the beach was great (we regularly dive in the Caribbean and Mexico). Would definitely go back here! You have to pay everyone in cash so bring $6k-8k if you’ve got a big group. Went to Tulum one night and that was a fun time.
Se hospedó 3 noches en mayo de 2023

10/10 Excelente

Robert H.

Le gustó: Limpieza
Great stay in Akumal!
Great stay, great property. The place was clean and as described. Communication with property manager was fast and efficient. Disregard messages about the place not being safe. There is security at the place and a National guard right across the street.
Se hospedó 3 noches en abril de 2023

10/10 Excelente

shannon w.

Le gustó: Limpieza
Family memories
We had an amazing time on our family vacation. The accommodations were gorgeous. Our group ranged from 2 years old up to 90 and everyone had an amazing time. Felipe was great and answered all of our questions and made everything smooth. The staff were great as well. We can’t say enough about the chefs Alfredo and Elmer they were amazing and took very good care of us. The food was also great and they made the best churros. We wanted them to come home with us. I would definitely love to come back and would recommend anyone looking to stay this is the place! Thank you again for your care and great service!!!!
Se hospedó 6 noches en marzo de 2023

10/10 Excelente

David W.

Le gustó: Limpieza
Excellent stay for five families
We had a great time at the property and would certainly recommend to others. We travelled with a group of five families, with six kids ranging from 1-6. The house and grounds were perfect for our needs. Chefs were extremely talented and accommodated numerous dietary restrictions without any issue. Security was a non-issue. There is a National Guard station around the corner and a dedicated security guard that walked around the property every night. We felt extremely safe. We were a little worried about pool temperature in February, as we have found some Cancun-area resorts to have freezing cold pools, but we were pleasantly surprised. The pool was maybe a little chilly when you first entered in the morning, but not unpleasantly so, and it warmed up quite a bit as the day went on. Our only minor complaint was that security deposit and all groceries have to be paid in cash, which worked out to be around $5000 total for our stay. I don't love carrying around that much cash on an international trip, and ATMs are super inconvenient in that area. We would have much preferred paying via Venmo or PayPal etc., but that was not an option. Overall, highly recommend. It felt like an oasis of awesome in the middle of an already great area.
Se hospedó 6 noches en febrero de 2023

10/10 Excelente

Pam M.

Le gustó: Limpieza
Perfect Villa for Large Groups
If you are planning a getaway for a large group, wedding or shower, this is a great villa. Using their staff chef was a great way to feed our team within a reasonable budget. Responsive to our questions. Thank you!
Se hospedó 4 noches en febrero de 2023

10/10 Excelente

Alianza (Kathleen) H.

Le gustó: Limpieza
Wonderful
Such a wonderful experience. I highly recommend!!!
Se hospedó 4 noches en noviembre de 2022

10/10 Excelente

Mary W.

Le gustó: Limpieza
70th Birthday
We just returned from a fabulous week in Akumal at Villa Bellamar! The property was perfect for our 22 guests with its spacious and comfortable 13 king room suites. The pool, beach, hot tub and outside lounging areas were perfect. The staff kept the property spotless and provided us with all the comforts we needed during our stay. I cannot say enough about Chef Antonio and his staff - the food was world class. The house manager Filipe was attentive and always available to help with extras. If on doubt rent this property - you will not be disapponted!
Se hospedó 7 noches en noviembre de 2022

6/10 Aceptable

Shivum G.

Le gustó: Limpieza
Nice Property with Maintenance Issues
We booked Villa Bellamar for a family reunion that consisted of 28 people (adults, teens, kids, and babies). The house was spacious and there was plenty of room for all of us. It never felt crowded at any point. Tons of seating for all of us to eat together and space for the kids to play and enjoy the pool and beach. The staff was attentive and very helpful. The chef was the biggest highlight of the trip as the food was amazing! The chefs were overly accommodating and were able to prepare delicious meals for both adults and kids. We did run into many maintenance issues with the house. The biggest were sewage/plumbing issues and the lack of hot water. We had bathrooms that smelled terribly of sewage and drains that were also overflowing. The staff was unable to help during our stay and we had to shift guests around and consolidate into less rooms to work around the issue. We checked out on Sept 5th and I emailed Fernando on Sept 7th explaining the issues we experienced. I did not hear back until Sept 13 with the response being "it's been sent to the ownership for review and we will get back to you." I've followed up asking for a timeframe for a response only to be told "it will take some time." I've asked on Sept 15th if there is an estimate timeframe from a response so we can manage expectations but have not heard from Fernando since then. I even followed up again on Sept 21st and as of today (Sept 24th) I still have yet to receive any communication. The last I heard from Fernando was on Sept 15th. The lack of communication to resolve this issue is troublesome. We've asked for a partial refund due to the issues and inconvenience we experienced but the handling of the experience after check out has been dismal. I do hope they take this matter seriously and respond to us but I want to inform other travelers of our experience. Overall, the property is nice but we ran into maintenance issues that provided a negative experience. We managed through it during our stay but the lack of communication afterwards is the most upsetting part.
Se hospedó 4 noches en septiembre de 2022

10/10 Excelente

Evan M.

Le gustó: Limpieza
Incredible Beach Stay In Akumal
This place was perfect for a bachelor party of 23 guys. Felipe & Rocio (covering for Fernando) were very helpful and courteous. The chef staff (Jorge and Ernesto) were incredibly accommodating and every meal was delicious and plentiful. The property itself is amazing in all aspects and the location was perfect. I would highly recommend this place to other groups looking for their own slice of paradise catered personally to them!
Se hospedó 3 noches en septiembre de 2022

10/10 Excelente

Brenda R.

Le gustó: Limpieza
Perfect Vacation
Everything about the property was precisely as advertised. Fernando, Felipe, Rosario, Chef Antonio and his fantastic staff, the security and maintenance as well as housekeeping staff were all very accommodating. They made us feel like royalty. The grounds are beautiful and there was plenty of room for our large group to enjoy the property. If I had to say something negative, my only comment is that the kitchen faucet leaked terribly. My solution was to stay out of the kitchen! We would definitely return to Villa Bellamar.
Se hospedó 7 noches en julio de 2022

10/10 Excelente

brett m.

Le gustó: Limpieza
Perfect in every way!
We stayed here with 20 adults and 3 kids. The property is perfect for a family gathering. It was much nicer than the pictures show. The house staff and the Chefs were incredible. They did everything they could to make sure that our stay was an enjoyable and memorable experience. My family, which flew in from all over the US, and who all travel extensively, commented that this was the best vacation ever! Fernando, Felipe and all of the staff were responsive, accommodating, friendly and did whatever they could to ensure a great time!!! Do yourself a favor and book this place.
Se hospedó 6 noches en julio de 2022

10/10 Excelente

Christye B., Atlanta, US

Le gustó: Limpieza
Best vacay ever!
This was a trip long overdue based on the global shutdown in 2020. The property manager was so accommodating and allowed us to reschedule for the same time in 2022. Our trip was well worth the wait and the entire stay was simply phenomenal for our group of 16 sorority sisters celebrating 27 years of sisterhood! With everything in place we were able to fully unplug and enjoy great fellowship and spirits amidst the beautiful villa and surroundings and the delightful cuisine prepared by their amazing chef! Don’t hesitate to book Villa Bellamar - we are still talking about our trip weeks later! Thank you for these memories of a lifetime:-)!
Se hospedó 4 noches en junio de 2022

10/10 Excelente

Geoff M., San Francisco, United States

Le gustó: Limpieza
Amazing house and property. Can we get the chefs to come home with us
We had the most amazing birthday celebration with 16 friends. Fernando was very accommodating as we had been scheduled for the same week that COVID hit the world in 2020 and 3 reschedules and 18 months later we finally made it there. The bedrooms are all the same with en suites. There was plenty of room for the large group to eat together, inside or out depending on the mosquito situation. We loved that the house was big enough that we could be together as 1 group, or a few could wander off and hang separately. So many entertaining places. The chefs were outstanding. We are group that lives like a local when we travel and we are really loved that the chef didn't try to cook us American food. TexMex isn't the reason we come to Mexico. Octopus ceviche, paella, mole, chilaquiles, picante with every meal. Yes please. We hired a chef for several days and were so glad we did with 16 people. Rocio checked in on us several times to make sure we all had our covid testing done to go home and if we needed anything during our stay. We can't wait to stay again. Two tips if you are staying at Villa Bellamar: some of the showers have backwards handles so if you can't get hot water, turn the faucet all the way to the other side; the WiFi works really well on the first floor but in the bedrooms/on the upper floors it is spotty--but leave your devices on the table anyways, there is so much to take in and do at the house who needs work emails pinging at you.
Se hospedó 7 noches en octubre de 2021

10/10 Excelente

Marie R.

Le gustó: Limpieza
Birthday Happiness
Akumal was amazing!!! The house manager Fernando went above and beyond. Execellent communication. We will come back for sure....
Se hospedó 3 noches en octubre de 2020

10/10 Excelente

SuperMario M.

Le gustó: Limpieza
#SuperTeamRetreat
I think I could have booked better. Knowing the amount of people to have all of the rooms bedded properly would have been better for us. There may need to be better water heaters as we had 29 people in our party but it was very hot weather so it was not bad. Loved the vIEws and the housekeeping and the chefs. No complaints and the experIEnce lived up to what I expected from the listing!!
Se hospedó 4 noches en septiembre de 2020

10/10 Excelente

Frank M.

Le gustó: Limpieza
Great place
The property was very nice and the views were amazing. The staff was very friendly and helpful. I read some of the reviews other have posted. Both positive and negative before booking. I will say the negatives I read must have been fixed as I did not experience any of them. The rooms were all clean and made up each day by the staff. The chef and staff made amazing food each day and Fernado recommended a very reliable transportation company. Depending on were you want to go I will say transportation does get a little costly. My group used almost every luxury the property offered from the kayaks and snorkel equipment to the water shoes they provided (a big plus as the water is rocky for the first 100 feet or so ) to the hammock and pool and Jacuzzi to the roof top terrace and the ping pong table. We all felt very safe on the property and rented a golf cart for $40 per day to get to the market at the front of the neighborhood. Their is a nice sound system on the main floor that we played pretty loud through out the day and night with no noise complaints. All and all I would recommended the property to family and friends.
Se hospedó 4 noches en agosto de 2020

2/10 Terrible

Corrina R.

No le gustó: Limpieza
6 Rooms Heavily Impacted by Sewer Smell
The sewer smell at the Villa at Bellamar, Akumal materially impacted our stay. It made half the rooms and the hall baths unbearable for better than half of our six-night stay. The plugged drains in the kitchen create an unsanitary condition. Fernando pointed to a maintenance paragraph in the contract to indicate that they would not refund part of our money to compensate for the condition of the villa. Think twice about renting the Villa at Bellamar, Akumal and paying top dollar for it.
Se hospedó 7 noches en febrero de 2020

4/10 Mediocre

Casey W.

Glamping in Paradise - 2.5 STARS!
Overall the trip was a success, but we had some frustrations along the way. At the top of that list is the lack of hot water. Every single morning I told the property manager we needed hot water and it was luke warm at best. Most of our guests took cold showers throughout the trip and the property manager told me on the last day we would have to wait until we get back to the U.S. Unacceptable for a luxury home in our opinion. Second, the pool is not heated and was too cold to enjoy throughout our stay. The sheets all had sand in them on the first day and one of the rooms was very musty smelling, but the property manager didn't seem to care as they just sprayed febreeze and called it a day. The beach area is very small, but beautiful. We thoroughly enjoyed swimming, snorkeling and kayaking daily. However, we were not warned that it was full of coral and sea urchins, which could have been very dangerous had we not been cautious. The chef was excellent and was the best part of the trip. Make sure to try the chile rellenos! The bartender was very disappointing. Every drink was completely different than the last and not in a good way. He was very slow and not very attentive. The hot tub was great to enjoy on the roof, however there was an uncovered vacuum/pump in the tub that was extremely dangerous. My wife got her hand caught in it and it ripped off a nail and skin. Another friend got her leg sucked into it and left with a serious mark. The safety of the rooftop is unacceptable. A friend leaned up against the railing and the railing came apart, luckily he was able to catch himself before falling to his death (not exaggerating). Transportation and taxi costs were outrageous and the house staff never assisted with negotiating a fair rate. $200 USD to Tulum and back is outrageous. We requested specific welcome drinks and that never happened. The property manager, chef and transportation group were extremely slow to communicate prior to our visit as well. Oh and as a bonus you cannot put toilet paper down the toilet, so it will stink with a large group. They didn't remove dirty toilet paper daily either making it worse. We gave it a 2.5 star rating, because it was a good trip in the end in a beautiful location. However, we will not be visiting again due to the reasons above not bringing this property up to par with it's cost. P.S. seat cushions on roof in pic, not there and super uncomfortable and no foosball.
Se hospedó 5 noches en enero de 2020

10/10 Excelente

Joan L., West Lafayette, Indiana, USA

Le gustó: Limpieza
beautiful experience for any event
The property is pretty well represented in the pictures. It's a three story house with thirteen bedrooms, all pretty much the same. Everything is in good working order, clean, and attractive. The common indoor area is spacious and could be used for almost any purpose. The staff is wonderful, helpful, and kind. Cooks are excellent and will slice as many mangoes for you as you would like to eat. You plan your meals with the head chef, Antonio Chin Sosa, and let the cooks create lovely, attractive meals for you. They are very careful about cleanliness. None of us got sick from their meals. The sandy beach is small and getting into the ocean is rocky, but there's pretty good snorkeling right there. The house keeps a basket of water shoes you can wear to help you get in and out over the rocks. As the pictures show, there are lots of lounge chairs around the pool and under shelter, so everyone can relax. We held a large family reunion there, and the kids spent every spare minute playing in the pool. They have an assortment of life vests, so you can be more relaxed about their safety. No one yelled at them for taking in an occasional plastic table or chair into the water. To Tulum, Coba, and many cenotes is a half day trip. To Chichen Itza it's a full day event. Driving in this part of Mexico is not too difficult, so you can explore and find your way home. I would highly recommend this place.
Se hospedó 5 noches en julio de 2019

10/10 Excelente

Andrea R.

Le gustó: Limpieza
I’d return!!
This property, Fernando and the staff were amazing. They felt like a support team for a vacation. If problems came up they were on it!! Really great house, lots of room, pool and out door spaces to enjoy. Not to mention the roof top for our sunrise meditations. I’d go back and I appreciate all the hard work Fernando and the staff puts into making the experience flawless. Thank you so much! I’d really recommend this place!! Loved it! It was perfect for our retreat!!
Se hospedó 5 noches en agosto de 2019