4/10 Mediocre
Razia
Viajó con su pareja
6 nov. 2024
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I booked a Lakeview Cinderella cottage and was given a Cinderella cottage in the back of the resort.
MAINSTAY, for the love of god, you cannot expect to charge the prices you do and not have proper air conditioning in your rooms. The windows in Cinderella Cottage are wooden louvers with a tiny mesh covering there is no way the AC would get that cottage remotely cool because the windows are not properly secure.
You need to make this CLEAR on your page
Temperatures in Guyana are close to 100 degrees and individuals who have extenuating health conditions depend on air conditioning to help alleviate their symptoms especially if your asthmatic as I am.
I had heard so many great things about MAINSTAY but was extremely disappointed with the service. When we checked in, the individual at the front desk was very monotone and did not inform me or remind me of my resort credit. In the morning the pleasant woman then informed me of the resort credit. She was accommodating I wished I had her name to give her flowers.
BUT if this is your best hospitality I sure do not want to know your worst.
Razia
Se hospedó 1 noche en octubre de 2024