2/10 Terrible
Tyesha
Viajó con su familia
15 ago. 2025
No le gustó: Limpieza, servicios
Once we arrived we were informed that parking at the hotel would be $90 a day and that there is metered parking on the street that you had to pay everyday from 9am to 2am. Once we checked in we were placed on the 4th floor which later that day I was told was the dog floor (because we had bugs in the room) and we didnt have a dog so the desk clerk couldn't understand why we were there. Due to the hotel being booked they couldn't change the room. The next day i spoke with a manager and he changed my room to a different floor and said he would comp me the resort fees for my stay. On checkout day the fees were still there. I told the desk clerk what her manager told me so she got a different manager and she only wanted to comp me two days and I said No, he said all days! And with an attitude she removed the fees and proceeded to talk very stern to her employee. This hotel is tooo expensive to not to be able to keep up with cleanliness (dog or not), to not have free parking and to only offer coffee in the lobby of the hotel. I also noticed when i was at the pool quite a few windows was boarded up.
Tyesha
Se hospedó 4 noches en agosto de 2025
