2/10 Terrible
Fergus
1 feb. 2025
Le gustó: Limpieza, personal y atención
Property is not in “Ella” as advertised. Well, it is in Ella province but it is an hour from said town. The property is actually 30 min from the closest town - so you’re pretty much beholden to the on premise restaurant, which is nose bleed expensive. They should really make it all inclusive given how remote it is.
I thought we were going to a wellness resort with yoga classes and activities. This would have been in line with how it was priced and similar experiences I have been on. While there were some good facilities - we were completely left to our own devices. No instructions or suggestions were offered. The staff were nice though.
We cut our trip a day short because of the above and moved on to Yala.
To add to the poor experience, we were told that we could get a refund for leaving a day early (provided Expedia approved). I got in touch with Expedia (and they approved), but the head office of the hotel (in Colombo apparently) ultimately declined. I had suspected they may do this - they are technically entitled to and I was asking as a gesture of goodwill - and was initially assured I would be shown it. However of course the day after head office made excuses. Wouldn’t have minded so much if I hadn’t wasted hours and hours chasing refund - just be upfront with people.
Waste of money, bad location.
Fergus
Se hospedó 3 noches en enero de 2025