4/10 Mediocre
Allison D.
16 sept. 2024
Le gustó: Limpieza
Good potential but beware of hidden charges
My husband and I stayed here for 5 nights out of our honeymoon. The villa is beautiful and looks just like the pictures. It’s in a quiet, secluded location with a fantastic view, which also means it’s a bit far from the main streets of Lovina.
The villa also has staff who were very welcoming to us (Redi and Ana) and who will do your laundry, drive you to the town, cook meals, etc. This is where the issues arose for us. The staff was somewhat upfront about the costs of the meals - you pay them to shop for ingredients (but then you also pay a flat rate per dish on top of this) and they will cook for you. However, Redi the driver told us that Grab was not available in the region and insisted on driving us everywhere we needed - on the 4th night out of 5, we received a bill requesting 300K rupiah for each local ride he gave us (around 1.5 million total or so). The issue here is that 1 - we were never told we were being charged for the rides. 2 - These rides were blatantly price gouged as it turns out Grab was available the entire time and rides go for between 12,000 - 30,000 rupiah.
We reached out to the host for clarification and did not receive a response. We believe this villa has potential, but in the end were left feeling very slighted and taken advantage of.
Allison D.
Se hospedó 5 noches en septiembre de 2024