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Opiniones sobre MainStay Suites Big Spring North I-20

2.5 out of 5
MainStay Suites Big Spring North I-20
306 Ne 12th St Bldg B, Big Spring, TX

Opiniones

8,0

Muy bueno

Evaluación: 10 - Excelente. 24 de 54 opiniones" "
Evaluación: 8 - Bueno. 16 de 54 opiniones" "
Evaluación: 6 - Aceptable. 5 de 54 opiniones" "
Evaluación: 4 - Mediocre. 5 de 54 opiniones" "
Evaluación: 2 - Terrible. 4 de 54 opiniones" "

8,0/10

Limpieza

8,4/10

Personal y atención

6,6/10

Servicios

7,8/10

Estado de la propiedad e instalaciones

8,0/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Octavio

Viajó por negocios
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
👎
Se hospedó 2 noches en agosto de 2024

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Una estancia muy agradable y còmoda con muy buen servicio.
Se hospedó 1 noche en noviembre de 2017
We are delighted that you enjoyed your stay with us and sincerely appreciate your feedback. We hope to see you again soon on your next visit to Big Spring, TX. Priya, GM

10/10 Excelente

Robert

Se hospedó 1 noche en junio de 2024

10/10 Excelente

Jerry

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en junio de 2024

10/10 Excelente

Juan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very nice staff but whenever I would get my room serviced they would take my trash out and not replace the trash bags.
Se hospedó 3 noches en mayo de 2024

10/10 Excelente

Sharon

Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Juan

Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Jesus

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It’s a good place to stay off the highway. The staff was always super friendly and helpful. My only concern was the building itself. Some of the last remodel was poorly done. For example, door knob to the closet incorrectly done or the baseboard not secured to the wall in some segments. I would stay here again.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Leanne

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Spacious
Room was large and spacious as was the bathroom. Would recommend staying here if going to be stopping in Big Spring.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Nela

Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Kevin

Le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en diciembre de 2023
Respuesta de Priya Patel, GM el 12 dic. 2023
Hi Kevin, I am so sorry our hotel failed to meet your satisfaction. I would love to know where we went wrong so we can fix the issue for future guests. Please feel free to call me anytime at the hotel to discuss the issues you had. Truly I am sorry for any inconveniences you may have incurred on your visit.

10/10 Excelente

J.c.

Le gustó: Limpieza
Se hospedó 1 noche en octubre de 2023
Respuesta de Priya Patel, GM el 12 dic. 2023
Thank you so much for staying with us and we are so happy you had a great visit. We look forward to seeing you again.

4/10 Mediocre

Jo

Viajó con su familia
Le gustó: Limpieza, personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
First of all my main upsetting downfall was there was no swimming pool when I had booked there was a swimming pool as one of the amenities and pictured in the website. I do have screenshots with dates and time frames. After I had made a complaint and report to the front desk the next day I noticed it was removed from the website. Front desk clerk stated that she was aware of it and had been on the website for a long time and hasn't been removed. That was one huge amenity asset that I was looking for to enjoying myself at this stay. The front desk clerk was very professional and courteous and the lady on the breakfast server was very nice and pleasant. Jo Tapia -
Se hospedó 2 noches en septiembre de 2023

4/10 Mediocre

Kristina

Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Breakfast isn’t a buffet style like pictures
The breakfast spread was not what it shows in pictures. As you can see the breakfast area was dark and empty. It was a pick your own sandwich behind the counter for the employee to heat up. The faucet handle came off in the bathroom sink, the area by the window in the room smelled like mildew and the water pressure was really low.
Se hospedó 1 noche en marzo de 2023

8/10 Bueno

Allan

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Servicios
pool was not operational, room was ok, staff was nice
Se hospedó 1 noche en septiembre de 2022

8/10 Bueno

Susan, Wylie

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Easy in and out before leaving the main HYW
Se hospedó 1 noche en mayo de 2022

10/10 Excelente

Ruben

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Christmas trip
Great 1 day stay. Clean place easy highway access. Will stay again
Se hospedó 1 noche en diciembre de 2021

10/10 Excelente

Bridgette

Se hospedó 1 noche en noviembre de 2021

6/10 Aceptable

D Patton

Viajó con su familia
Was hoping for a better experience
We booked this hotel since it had a full kitchen and we wished to cook dinner for ourselves. The pans were filthy, but we were able to get them at least somewhat cleaner. There was some stainless flatware, but not enough for both of us to eat using it (one fork was missing). When we reported this to the front desk, they gave us a set of plastic flatware... On the upside, the breakfast was actually fairly generous, considering that they are still not offering the full buffet due to Covid.
Se hospedó 1 noche en septiembre de 2021

2/10 Terrible

Cathy

Le gustó: Personal y atención, comodidad de la habitación
No le gustó: Limpieza, estado de la propiedad e instalaciones
Looks can be deceiving
This property has so much potential. The staff was very nice and the welcome bags were an unexpected treat, the facility was nice and modern, the hot breakfast sandwiches in the morning were also a nice surprise, and a great kitchen. We loved the layout of the large room and the high ceilings. The bed was super comfy and very nice linens. BUT the problem was the room was filthy. Dried food left on the dining table, the sofa was very dirty and the coffee table was falling apart. The caulk in the tub was yucky and the bathroom door was almost off its hinges and would hardly open and close. That particular room had had some unfortunate visitors, but why didn't housekeeping report the problems? The staff apologized the next morning and said we should have asked for another room, but maybe they were all like that??? I have since heard from the management and they are looking into it (Room 104).
Se hospedó 1 noche en agosto de 2021

8/10 Bueno

Catherine Victoria, Conroe

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Property is on service road to HWY I-20 - easy in and out. Breakfast is a bag breakfast due to COVID precautions, but tasty breakfast sandwiches easily heated in the microwave, along with fruit, yogurt, pastry, etc. Coffee and Juice supplied as well. Room was comfortable with appliances working as expected. Refrigerator needed defrosting and note was left with the front desk.
Se hospedó 1 noche en agosto de 2021

8/10 Bueno

Shawn

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Easy access from highway service road. Ample parking, quite area. Newer property. Friendly staff.
Se hospedó 2 noches en agosto de 2021

10/10 Excelente

glen

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice clean hotel
This night was great. It was my first day which was on a separate reservation as the rest of my stay. I stayed in a suite with a small kitchenette and it was clean and actually pretty nice. It has a full size fridge which is nice for staying for a full week. The room is nice and clean. This is a hotel that a lot of traveling workers stay at and the place is extremely clean even with a ton of oil field workers staying here. The stay has been nice.
Se hospedó 1 noche en mayo de 2021

2/10 Terrible

Cliente verificado

Le gustó: Personal y atención
No le gustó: Limpieza
Our room was great in size and the bed was comfortable. However, there was either chocolate or poop on the bedspread, disgusting! And you know the cleaning personnel had to see it. It was as big as a quarter. Also the carpet and furniture was stained over most of its areas. Not sure how businesses don’t believe ratings can ruin their customers returning when traveling brings us through the same areas multiple times a year. I will not stay there again.
Se hospedó 1 noche en marzo de 2021

10/10 Excelente

Lacy

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great stay
The staff was amazing, super nice and accommodating for our needs. They even were sweet when my kids needed to tell them all about their adventures of the day. The breakfast was the expected quick grab stuff. Ready for the pool to be open!
Se hospedó 3 noches en marzo de 2021

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Our stay was comforting and enjoyable. It gave the home away from home feeling.
Se hospedó 3 noches en marzo de 2021

10/10 Excelente

Cliente verificado

Se hospedó 3 noches en diciembre de 2020
Respuesta de Priya GM el 21 ene. 2021
Thank you so much for your excellent review. We love that you enjoyed your stay and hope to see you again soon!

10/10 Excelente

Cliente verificado

Se hospedó 3 noches en octubre de 2020

4/10 Mediocre

Crystal

Se hospedó 2 noches en julio de 2020
Respuesta de Priya, GM el 11 sept. 2020
I am so sorry Crystal that you had a disappointing stay. I would love to hear what I can do to ensure the issues you encountered does not happen again.

2/10 Terrible

DOMINICK

Viajó con su familia
Se hospedó 1 noche en julio de 2020

8/10 Bueno

Alice F

Se hospedó 1 noche en junio de 2020

10/10 Excelente

Cynthia

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Friendly staff and clean rooms
Se hospedó 1 noche en mayo de 2020
Respuesta de Priya Patel, GM el 11 jun. 2020
Thank you so much for staying with us and for your review. Have a great Summer!

8/10 Bueno

Trent

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en abril de 2020
Respuesta de Priya Patel, GM el 11 jun. 2020
Thank you for your review. I hope you enjoyed your stay and we hope to see you again soon.

8/10 Bueno

Sandra

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en enero de 2020
Respuesta de Priya, GM el 19 feb. 2020
Thank you Sandra! I hope all is well with you. We were glad to have you, however little a time it was.

6/10 Aceptable

Cliente verificado

Viajó con su familia
Very well lit parking lot. The room was large but the heater would put out cold air, then hot. The beds were very uncomfortable. And, breakfast was not replenished before the end time so if you want food better get down there WAY before end time.
Se hospedó 1 noche en diciembre de 2019

10/10 Excelente

Bobbie

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice Hotel
It was a great stay except we asked for 2 beds and only got one so the kids had to sleep on the couch
Se hospedó 1 noche en diciembre de 2019

10/10 Excelente

Frances

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Clean and comfortable
Clean and spacious room. Beds were comfortable. Ftont desk ckerk, Maria helped us out with a handicap room.
Se hospedó 2 noches en noviembre de 2019

8/10 Bueno

John

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Good place to stay
Clean rooms. Friendly staff. I would stay here again.
Se hospedó 1 noche en noviembre de 2019

8/10 Bueno

chuck

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Ok place to stay 👍
Nice and clean friendly staff
Se hospedó 9 noches en junio de 2019

8/10 Bueno

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Semi Truck Accessible. Adequate pricing. Clean Rooms
Se hospedó 1 noche en marzo de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, comodidad de la habitación
Satisfying experience, long check in, nice room
The hotel itself was new looking, though our room had some major scrapes and dents in the walls. The rate was great for including a suite kitchen, which we need. Unfortunately the reservation wasn’t showing up on their system so check in was a bit long, but overall a satisfying stay at a pretty nice spot.
Se hospedó 1 noche en diciembre de 2018
Respuesta de Priya, GM el 20 ene. 2019
I'm sorry you had issues with the check in process but so happy you enjoyed your stay.

4/10 Mediocre

Philip

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2018
Respuesta de Priya, GM el 20 ene. 2019
Thank you for your feedback, I'm sorry you had an issue during your stay. Your feedback is important to us.

8/10 Bueno

Cliente verificado

Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Paint in bathtub was peeling, Other than that it was fine.
Se hospedó 1 noche en diciembre de 2018
Respuesta de Priya, GM el 20 ene. 2019
Thank you for your review. We appreciate your feedback and work on fixing the issues.

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Not bad
Check in was slow due to counter person giving me a room that was already occupied. WiFi login was incomplete and locked me out for 30 minutes. I was on a business trip so these little headaches were frustrating. Other than that, the room was clean and comfortable.
Se hospedó 1 noche en noviembre de 2018

6/10 Aceptable

Jesus

Le gustó: Limpieza, comodidad de la habitación
Breakfast service very poor..breakfast was schedule to be available from 6 to 9 am but they ran out of most items by 8 am and had no more to replace them...
Se hospedó 1 noche en octubre de 2018
Respuesta de Priya, GM el 11 nov. 2018
I am so very dissapointed to hear this. I know we get slammed in the morning but that is no excuse to run out. I will definately spend some time with breakfast staff fo ensure this does not happen again.

10/10 Excelente

Shannon

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Very roomy, great TV
Se hospedó 1 noche en septiembre de 2018
Respuesta de Priya, GM el 19 oct. 2018
Thank you so much Shannon, I am delighted you had a great stay.

4/10 Mediocre

Johnny

Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención, comodidad de la habitación
May not get the room you paid for
Booked and prepaid for two queen beds, got to the property and they said they were sold out. Gave us a room with one queen bed and a hide a bed couch. The hide a bed was so uncomfortable I slept on the floor. Management said “sorry, next time call us and confirm your room.” The seemed very insensitive to the situation.
Se hospedó 1 noche en octubre de 2018
Respuesta de Priya, GM el 26 oct. 2018
Johnny I do not remember this or that conversation. I'm very disappointed you ste given a room you did not reserve and apologize sincerely. Please let me look into your reservation and I will reach out to you.

8/10 Bueno

Kara

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
business stay
nice and clean hotel
Se hospedó 1 noche en octubre de 2018
Respuesta de Priya, GM el 19 oct. 2018
Thank you so very much for your review. We hope to see you again soon.

10/10 Excelente

Amy

Work
Great rooms, clean!
Se hospedó 1 noche en agosto de 2018
Respuesta de Priya, GM el 19 oct. 2018
Thank you so much. We hope you had an enjoyable visit to Big Spring and hope to see you again soon.

10/10 Excelente

Matthew

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
YES!
Good hotel. I would definitely stay there again. Thank you for the comfort!
Se hospedó 1 noche en junio de 2018