Upon arrival, the code that was sent to me didn’t work. Had to look up contact info and let them know the code didn’t work, a working code was sent. We immediately noticed the master bathroom was dirty. My husband lifted the lid to use the toilet and it was filthy. There was also hair all over the bathroom floor. I took pictures and sent to contact number. I didn’t get a response until I sent a second message. The bottom of my four year old granddaughter’s feet were black from walking barefoot on the floor. This was after she had been given a bath. We had to clean her feet before she could go to bed.
The worst and scariest part of the experience was when my almost two year old grandson went into the bedroom he stayed in with his parents and sister, and locked the deadbolt on their door while we were in the living area. The keypad on the outside door into their room is non-functioning. Our toddler could not get the deadbolt unlocked despite his mother talking to him through the door telling him to open the door. I called the contact number and they had no idea what to do. After 30 mins of him being locked inside that room, we called 911. The contact person texted back and said a locksmith would be there in 15 mins. I let him know emergency officials were on the way. Just as the firemen were about to start ripping and tearing, my daughter in law got on the floor, stuck her hands under the door and pulled it toward her to relieve the pressure and told the baby to unlock the door. He finally turned the lock and it opened. Definitely a safety issue!! This condo should not be rented to families with small children until this is addressed!! We’ve rented many condos in Branson and other places. This is by far the worst we’ve experienced.