arrived to pick up key , wrong key was in my envelope and letter was addressed to some else, huge breach of privacy. Arrived at property which had just been cleaned but the smell of bleach was over powering. Toilet was in such a tiny room that if you were a larger person you would struggle, as we struggled and we would consider ourselves as not on the larger size. Lovely wood heater, no wood when questioned was told wood was only available from the 1st May, this was not listed on the website or confirmation booking. Phots made the place look rather large in fact very tiny. Have used Stayz before with no issues but always dealt with the owner not a real estate agency.