Even though this was booked through VRBO, the host is Vacasa and they try to get you to use their portal - but it's not easy to set up since it wasn't booked directly with them. I would message through VRBO and would not hear back half the time.
Check-in was not great, our party arrived at 4pm but the cleaner was there until 5pm. To add, they didn't do a thorough clean, very messy floors, had to unload the dishwasher, tons of small flies stuck to the stove lights.
House itself is quite nice, but:
- There was a hole in the middle of the deck, big enough for a kid's foot to fall through
- Railing was very wobbly and did not feel safe at all
- One of the screen doors leading to the patio was completely busted - does not retract/move
- Half the outlets in the house did not work
- They list the house as having AC, but it's only on the main floor and basement, the top floor has none and was very hot the first night
- No extra garbage bags, just the ones that were already on the bins
Communication:
- When I'd get in touch with Vacasa, they would tell me local staff would contact me and that never happened
- When asking about issues with the house, the reps at Vacasa had no clue how to help
The Pros:
- Beautiful view
- 2 kayaks that were fun to use
- Lots of towels & toiletries
- Decent amount of cutlery, dinnerware & appliances
- Kids loved the bunk bed room