We were HORRIFIED at the condition of this house. There is NO way it was cleaned, never mind COVID cleaned before our arrival. There was trash (empty plastic Gatorade bottles and crumpled paper) found under a bed. There was PUBIC HAIR in the master bath jetted tub. There were toenail clippings on the floor. The toilets were dirty - all of them. There was leftover cooking oil and various food items left in a kitchen cabinet (no way those were wiped down!). The electric tea kettle did not work. The toilet rocked back and forth in the master bath. There was NO DOOR on the master bedroom. There were no instructions about the heat, the tv or anything else for that matter. The electrical switches were loose and coming off the wall in many places. The kitchen cabinet doors did not close and most of the knobs were loose. Half of the recliner love seat was broken. There were empty picture hooks on the walls, dirt on the walls, and scratches and knicks. The house is very dated and smelled unclean when we came in. The carpets are stained, and the mattresses on the beds are awful. This is the most POORLY stocked rental home we have ever stayed in - and we have been customers of VRBO/vacasa for years. Most of the kitchen cabinets were empty (all but two), there are hardly any towels, there was very little furniture in most bedrooms, no hangers in the closets. There was no salt or ice melt to be had, and the entrances were caked in ice. No snow shovel, and it snowed every day we were there. No plowing beyond what was done before we arrived. There were no books, no CD player - nothing! This was an unacceptable situation, and despite trying to get a response from VRBO or Vacasa for 3 days, we never got anything other than a message saying they were busy with other emails!! This is an annual trip for us, we spend a year planning it, and we wound up stuck with this. Terrible customer service on the part of VRBO or Vacasa - who say they are always ready to help. NOT TRUE!! The only good thing about this place is the location. The fields and woods are gorgeous. The house was awful. And dirty. And no one at VRBO or Vacasa seems to care.