First impressions we got when walking into the hotel was awful, noone sitting on reception like a normal hotel, had to ring the bell 3 times for someone to come out. When I got approached by a man to check us in to be told I only booked a double & single room. I says yes and I requested a cot for a child, and by a ignorant man (manager he says) to be told NO! We don't have cots, you are breaking the policies of the hotel all this crap. If you want to stay somewhere else you can!! Cut a long story short we had to drive hour away to stay somewhere. Never witnessed customer service like it before EVER!!! Wouldn't even mention the hotel to anyone that it even existed!!!!