Upon arrival, we could not find someone to get the keys from and no one was answering the phone. We did eventually get a call back and everything went well after. Be prepared to carry items through rain as you cannot drive up to doorfronts of all properties. Cabin itself was gorgeous!!! Lots of space for myself, hubby and our three teens. We woke each morning to beautiful low music from Bunratty Castle Garden which was over the fence next to our cottage. We walked to so many amazing places (gardens, restaurants, river etc.) and it was easy for me to get in and out to Limerick for work. I would recommend taking laundry into Limerick as in kitchen machine is good for a few towels rinse and fluff of light items only. If in Limerick again, would definitely stay!!!!