When we arrived the house was not clean but we called and the housekeeper came and spent 2 1/2 hours recleaning and leaving appropriate number of clean towels. The floors and stairs were not vacuumed, there was broken plastic on the floor, many burnt out lights, the elevator does not work, there is a broken blind in the full bedroom. The wine cabinet is missing some glass, the mini fridge on main level does not work and on and on. When we arrived we were given the wrong code, but figured it out. Carpets are stained and need cleaning.
The house fit our purpose for a family gathering, but it really needs upkeep. Also, the driveway was loaded with leaves and small branches when we arrived and the advertised garage was filled with a ping pong table and thus not able to park our cars in it.