8/10 Bueno
David S.
17 oct. 2024
Le gustó: Limpieza
RECOMMENDED (with some reservation)... Read on...
My family booked this beautiful older house in Pedregal for 3 consecutive weeks. It is in a gorgeous location with sweeping views of the Pacific. The house is generally well appointed though it is showing it’s age and is in need of structural repairs. The chef (Martin) and concierge (Dario) were fantastic, always available, and very welcoming. We also used the massage services which were a MUST! It is very well laid out for a large family to spend days and evenings together and enjoy the scenery, cooking together, and using the theater room (great for Karaoke).
We did have one major incident with the owner which marred an otherwise fantastic trip. We had an event where the home lost power, running water, and flushable toilets due to a heavy rain (no neighbors had these problems, isolated to this house). There were several leaky ceilings within the house. Repairs were estimated to take at least two days. We had to move out of the home and find ourselves alternate accommodations (the owner did not offer to assist with this). It took 3 weeks of wrangling with the owner to get their consent to finally refund the two days where we were unable to stay at their home.
Overall great rental with solid local management but would never return due to poor owner communication and lack of assistance provided when crisis occurred.
David S.
Se hospedó 21 noches en septiembre de 2024