2/10 Terrible
Christian C.
2 jul. 2024
Le gustó: Limpieza
Bad Experience, Beautiful Property
Our recent stay in Playa Flamingo was a mix of delights and disappointments. The property owners have truly excelled in creating a beautifully decorated space with spectacular views. However, our experience was marred by a dead air conditioning unit upon arrival. Communication with Krain company, who manages the property, proved extremely challenging, consuming our entire stay. Eventually, Alejandro from Krain found us alternate accommodation upstairs, though not nearly as nice as our original unit as well as a dangerous balcony that flooded with every rain.
Our frustration peaked when Krain promised a refund for two nights due to the inconvenience but only refunded us for one night. Subsequent attempts to reach them have been met with silence. This situation significantly detracted from what would have otherwise been a five-star stay. While we understand that such issues can arise, effective communication and follow-through are crucial in hospitality.
Christian C.
Se hospedó 5 noches en junio de 2024