Renting this house was such an epic disaster it’s hard to know where to start. First, we are a party of 16 including an elderly couple and 8 kids (ages 4-14) there for the weekend for my mom’s birthday. I’ll start with the good. The house is beautiful, has an awesome master suite, and sits right on the river. The views are amazing and the outdoor deck is expansive. However, all the positives stop there. When we arrived on a Friday afternoon, the entire house was 59 degrees (40 degrees outside). Thermostats were turned on, but after an hour and a half with no improvement, we realized there might be a problem with the heater. So no heat in the kitchen, living room, dining room, master bedroom, master bathroom, guest bedroom, and half bath - the entire main floor of the house. We called the management company and they contacted an HVAC tech. After several hours, the tech still could not locate the heater or get in touch with the owners. It was now approaching 10pm, we still did not have heat, and the tech decided that he wanted to start cutting the sheetrock behind the king bed upstairs because that’s where he thought the unit might be. At this point he still had not heard from the owners and we did not feel comfortable authorizing that kind of work especially with no guarantee of the heater’s location so we opted to have him stop and come back in the morning. So we all crammed in the kids room and the two upstairs bedrooms for the night. The next morning we call the management company and start the whole process over. So he starts cutting sheetrock and finally finds the unit inside the wall, which is not only a code violation but a massive safety hazard. Fast forward a few more hours and a couple trips to New Braunfels for parts and we finally had a warm house by 5pm Saturday.
So maybe the worst part of all this, the management company blamed US for the length of time it took to get the unit repaired bc we sent the tech home and did not allow him to start cutting sheetrock at 10pm in a house that wasn’t ours and with no authorization from the owners. In sum, we had no heat for 80% of our stay. In response, they offered a 10% discount. As rental owners we understand that sometimes things don’t go as planned, but you take responsibility and make things right. Unfortunately that was never done with this management company.