The location is nice as is the home. The furnishings are decent enough, and the guest clean-up requirements are not onerous.Communication was great leading up to our stay. The prop mgmt company let us know that a new TV remote would be delivered due to an accident with the previous guest. Not an issue, and we got the remote connected to the TV easily.We had an event the night of our check-in, so, while we'd dropped our stuff off, we didn't have a chance to check out the rest of the house. When we went to get in bed late that night, we discovered that the bed frame supporting the king bed in the main room was broken to the point where the king bed was unusable. We made the property mgmt aware of this the following morning - they were initially responsive and appreciative that we let them know, but as soon as I suggested that we receive a partial refund due to the inconvenience (and considering that we had passed over less costly options specifically due to this home having a king size bed), RADIO SILENCE FROM PROPERTY MANAGEMENT.Hopefully they've fixed the issue. They never provided anything more than a "thank you for sharing..." and then offered to reach out to the prop owner about it. I still haven't heard from them again, even post-checkout.It should've been an easy fix and a great review, but, so long as they are unwilling to even respond to an actual customer issue, I'll do my best to avoid any properties managed by Hill Country Premier Lodging in the future.