8/10 Bueno
Martha H.
12 nov. 2024
Le gustó: Limpieza
Inaccurate information
The house was truly lovely! However, it was advertised as having 4 bedrooms. The house actually had 3 bedrooms with en suite baths) - wonderful. Each bedroom had a queen bed. Our 4th bedroom was downstairs with outside access only - you had to walk down an unlit dirt path to access (these details were never mentioned in the description). It was dangerous to be carrying luggage down and to get to in the dark. Also there was an issue with the heat in this downstairs unit. With phone call communication, these issues were dealt with - but only after one very unpleasant night (of our 3 night stay) for one of our group.
After our departure we communicated these issues with the owner and we have yet to hear. A refund of some kind should have been offered for the inconvenience: (1) one of our guests was extremely uncomfortable for one night; (2) we spent time contacting the owner and dealing the maintenance; (3) the description of the facility was inaccurate as we expected all bedrooms to be contained in and accessible from the interior of the house.
Martha H.
Se hospedó 3 noches en octubre de 2024