Traveled to CLT with our 16-month-old grandson to visit family over Thanksgiving holiday. Our room would have been fine if it had been clean, but it wasn’t. I had to go buy a broom (staff said they didn’t have one to lend me) to sweep the floor after our toddler grandson almost picked up what was probably ecstasy or fentanyl pill under the edge of the couch when he dropped his toy. Needless to say, my husband and I were completely mortified because this could have killed our only grandchild. What’s worse is that the front desk staff obviously didnt think it was a big deal, just said “Well, you never know what people leave behind in hotel rooms.” Period. When we checked out (after taking pictures of the pill) we gave the front desk the pill in the tip envelope so it could be disposed of. Front desk staff laughed and said “Well, other than that, how was your stay?”In retrospect, I wish I had called the police, because no one else even cared. Because of this incident and the nonchalant attitude of staff, I will never book with Extended Stay America EVER again. Parents (and grandparents) beware! ESA, please do a better job cleaning rooms.
