My sister and I needed a clean, quiet home to eat dinner and sleep soundly while in town for family business. The owner kept our money despite the fact he did not provide environment for needed respite. The owner chose to not address a plumbing problem before OR during our stay, although he was very aware of the leak (he text me AFTER our arrival to Charlotte that it would be fixed next week, long after we were gone). A LARGE water leak in the bedroom kept us guests awake at night and no response from the Owner to compensate for sleepless nights. Noaction was taken when I let him know there were NO drinking glasses in the home. Although he messaged me in VRBO that he was "super responsive" via text, there was NO RESPONSE when I asked for assistance to correct the problem and for compensation. I have reported, via photos and video: mold, cracked paint and water damaged ceilings, dirty vents and LARGE amounts of water-waist to VRBO - These conditions are inexcusable and not worthy of my honest money.