We recently stayed at Hosts house with three families, including children and older adults. Unfortunately, our experience was marred by several issues that affected our comfort and overall stay.The house was cold upon arrival, with temperatures ranging from 65F on the first floor to 50F or colder on the second floor. Upon reporting these issues to the host, they were unable to address it on thrus due to thanksgiving, and in good faith we agreed to continue to stay as they said it would be fixed the next day. Given how cold it was we had to compromise on sleeping arrangements, bringing mattresses from the second floor to the first floor to keep warm. The following day, my husband spent 2 hours with two separate technicians to help fix the heating issue as we were keen on fixing the issue to celebrate the rest of our holiday.When we left the house, we did so under the agreement that the host would refund our payment due to the unresolved issues. However, the host recanted and began to dispute the refund. It took countless hours of VRBO customer support team along with potential legal action from us to recover 50% of payment in 1.5 week.Throughout this process, the host demonstrated a lack of good faith, denying the existence of the issues and claiming that the heater was fixed. Recommendation: We hope that VRBO will take note of this review and consider taking action to address the host's behavior and ensure that guests are protected from similar experiences.