The night before our stay, our son was admitted to the Children's Hospital.
The next morning we contacted the property manager, Beth, to let her know we wouldn't be able to make it and to give the owner a chance to list the property and hopefully find another family to take it that weekend.
Beth explained that given that it was the same day it would unlikely be rented. However, she was very compassionate and concerned about our son and generously reassured us that we could visit once he was better at no additional cost other than the cleaning fee.
We are touched and impressed. Now that our son is better, we can't wait to take Beth up on the offer. What incredibly generous and considerate owners and property managers. Thank you.