4/10 Mediocre
Olivia
1 jul. 2025
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
I booked a private pool villa as a treat to decompress after a very stressful year. According to the name/ website, I expected a ‘retreat’ full of relaxation. Unfortunately, this was not the case. The property seems not able to cope & more reminiscent of what you might expect at a tour bus discount hotel - crowded and chaotic. The property is beautiful but needing lots of maintenance which is to be expected in tropical climates. However for the price you pay you would expect a room (villa) to be luxurious & well maintained. I had mosquitos and many insects in my room the night I arrived. The next morning I asked for a clean up including the pool area. I arrived back to my room with soaking wet loungers and soaked towels and lots of debris in the pool. After waiting, I cleaned the pool myself. Called at 9am, and took several requests & finally at 2pm I could enjoy a poolside lounge albeit on rotting lingers. Meals on property are really over priced and just average. At breakfast they kept running out of plates & food. It was the most loud chaotic scene I have ever experienced with people pushing. The manager apologized & accepted my request for breakfast to be delivered to my room the next morning. I went for dinner and there was blaring music and disco lights. I walked out & skipped dinner as there are not any nearby restaurants in walking distance. The staff are kind, but seems like management needs to step up their game. Not recommended. Overpriced NOT a retreat.
Olivia
Se hospedó 2 noches en junio de 2025
