We had a wonderful time at Dancing Bear. It is a beautiful cabin in a lovely & peaceful neighborhood. We would suggest it to others.
However, we had a dirty hot tub issue. At least 6 people in our group got a hot tub bacterial infection that a doctor confirmed was hot tub folliculitis, caused by bacteria Pseudomonas aeruginosa. One person’s entire torso was covered.
We understand that this can happen in hot tubs that are not maintained properly. When I reached out to the rental company to let them know that the hot tub was infected, so they could clean and prevent further infections. I expected an apology and a thank you from the company for letting them know the issue, so they could properly clean the tub. However, instead they blamed us for the infection. They said the hot tub was very dirty and that they found food in the tub after we left. I explained that if they were telling the truth about food in the tub it was not from us, because none of us ate in the hot tub, so it must have been poor maintenance from before we arrived. I trust that it was dirty when we left, because it was poorly maintained when we arrived. But we had not done anything inappropriate in the hot tub to make it dirty.
I also pointed out that the bacteria causing the infections must have been there when we arrived, because a person who went in the hot tub only once, immediately when we arrived, had the infection. Therefore, the bacteria was an issue upon our arrival. Yet, they continued to blame us.
So to summarize, many of us ended up with a very unpleasant bacteria hot tub infection and some people went to the doctor and were put on antibiotics. To be nice we let the company know there were issues in the hot tub, so more renters would not have a negative experience. But instead of thanking us for alerting them, they accused us of creating the problem. But the timing of people's infections do not align with that, since at least one person got the infection the first night and she was the first one in the hot tub.
We were not going to give a negative review, because we enjoyed the cabin and know that hot tubs occasionally have issues. However, we decided to tell the story after the company blamed us. Hot tub infections/trips to the doctor is not how anyone wants vacation to end. This happened because the tub had the bacteria when we arrived. We have rented dozens of cabins through the years and never had hot tub infections. I am bummed about this year
