2/10 Terrible
Elizabeth
Viajó con su pareja
6 ago. 2025
No le gustó: Personal y atención, servicios
My husband and I had a reservation for the night of August 3rd. After driving two hours from Quincy, MA, we were informed at check-in that the air conditioning in our room wasn’t working. We then spoke with another guest in the lobby who mentioned that an entire building had been without AC for over 24 hours.
We might have stayed if there had been a meaningful discount offered, but the front desk staff said the only adjustment they could make was waiving a $22 fee. Spending over $300 for a room with no air conditioning wasn’t acceptable, so we asked to speak with a manager. The staff attempted to call someone, but no one answered. We were told a manager would be in the next day and would call us—but we never received a follow-up.
For a large hospitality group that manages multiple properties, the handling of this situation was disappointing. No effort was made to alert incoming guests about the issue, yet we received several group texts throughout the day about an illegally parked car. Ultimately, we had no choice but to cancel and abandon our plans.
We’ve been excited to check out the Bluebird ever since its remodel, so this was a real letdown. Unfortunately, after this experience, we’ll be avoiding any hotels operated by Lark.
Elizabeth
Se hospedó 1 noche en agosto de 2025
