I booked a triple room for myself and 2 teenage children for a trip to Alton Towers from Ireland. On arrival there was 1 double bed and when I asked, they gave me a camp bed for my 6'3 son. I paid for a proper bed, not a camp bed that the springs popped on every time he sat on it. The room smelt musty and when I questioned it they said it was from the carpet in the hall, but there was must marks on the walls in the bedroom.
No breakfast provided, which I was not made aware of and reception not manned in the mornings. No advice provided on where to have breakfast so needed to go to a local filling station, not exactly ideal.
Linen was changed after 2 days but no fresh cups (only 2 provided for 3 people) no coffee/tea / milk etc left, 2 towels provided for 3 people - just so incredibly bad. 2 heaters electric heaters in the room, 1 worked. TV volume raised and lowered by itself...the list is endless, absolutely dreadful place to stay, we were in room 4
