The property itself was in a great location, and had a great view. The layout was exactly what we wanted. The owners have a very nice place. HOWEVER…they desperately need a different individual to manage their property.
The issues below were a direct reflection on the local person left in charge of cleaning and managing the property, Tonja. If you have interest in renting this property, I would be sure to make clarify that they have a different individual responsible for cleaning and managing the property first.
Upon arrival, we called Tonja for the gate code. She told us just buzz all the cabins until someone let us in.
After getting in we realized the hot tub did not work. Tonya apparently knew this was an issue. She said the hot tub repair person would be back to fix it. The next day, we had not heard from anyone and contacted Evolve. Tonja told them a part had to be ordered and it would be a few days before it was fixed.
Tonja told us and Evolve that the owners were in FL dealing with hurricane Ian. Everyone, including our friends from FL that met us, were very sympathetic, but Tonja was not in Florida. Tonya was the local contact.
After this, Tonja quit answering calls from us and Evolve.
The other issue we had that is a direct result of Tonja and her role in property management was the lack of cleanliness. Several items in the kitchen had been put away dirty. Pots and pans had to be scrubbed clean and silverware, glasses, and plates looked like they’d just been rinsed. Towels looked like they had been put away dirty. Because of this, we spent a chunk of our first full day doing laundry and cleaning the kitchen.
For me the worst part was the floors. The floors were so dirty that the bottoms of our feet were completely black after walking barefoot inside, and that’s not an exaggeration. Since we didn’t want to spend anymore time cleaning the cabin, we ended up wearing our shoes inside to avoid taking the filth from the floors to bed.
Again, the house, the view, the location, and our contact at Evolve we’re all great. Any of the above problems were a direct reflection on the person left in charge of cleaning and being the local contact. I would encourage you to still consider this property, but only if you can verify that they have someone else as a point of contact to help with things and clean the property.
