Dates Sept 26 & 28. Upon arrival on the 26th, I had to contact the owner for the door code, and later for the WIFI code. The information was not emailed or texted to me. There is a door/gate to the apartment that is locked. Shortly after 3pm on the 26th, I called because I could not get the gate open. I was told that the gate had been a continuing problem. After several attempts, the gate unlocked. On the night of the 26th, coming back from dinner my husband and I again had problems with the gate. At one point we were unsure if we could get back in. On the morning of the 27th, I was unable to shower. The handle just spun around. We left the premises at 9:30 AM and went down the street and checked in at a hotel for our second night's stay in Flagstaff. I called the phone service at that time to inform them we had to leave the apartment and explained our reasons for doing so. The person expressed her regrets for our problems and said the owner would contact me. On the 27th, I received a text from the owner stating, “we’ll get it figured out shortly”. Since then, we have not been contacted by the owner. I am respectfully requesting a refund of the cost for the second night’s stay, based on the property’s problems that were beyond my control. Please promptly reply to my request