6/10 Aceptable
Matt D.
9 dic. 2024
Great location and amenities with a few issues.
We stayed at this home for a yearly friends' Christmas that we have every year in Galena. I'll start with the good, and then follow with the not so good.
The home was cozy and had all of the amenities you would want for a large group to enjoy some time away. The main floor layout is great and accommodates a large group spending time with each other. The wood burning fireplace was awesome. The beds were super comfy and each room having their own bathroom was amazing. The deck was large and very nice, and the hot tub worked perfectly & was clean.
All that said - there were some issues we ran into. The house was not very clean - especially the ceiling fans. There was a THICK layer of dust caked on the fans and we couldn't use them. This was super disappointing because the fans are really nice when you have a lot of people in the same space. We also heard some friendly woodsy critters between the first and second floor (in the basement ceiling). We assume the noise was a squirrel or mouse. This is not uncommon in a heavily wooded area like Galena.
The last thing was that the host didn't seem to really take any responsibility for these things when we let them know. Don't get me wrong - they were very nice & helpful during out stay - but when we brought up these issues (more to just let them know so they can improve), the response was mostly just "we have cleaners, we have an exterminator that came so this shouldn't have been an issue."
Matt D.
Se hospedó 2 noches en noviembre de 2024