2/10 Terrible
Zach C.
5 ago. 2024
No le gustó: Limpieza
Do not do business with these people.
Booked this property for me and my friends to stay at during my planned bachelor party trip. Unfortunately, Hurricane Beryl happened and knocked power out for the property and the island during the planned stay.
One would expect that in such unfortunate circumstances that they would simply offer a refund. Oh no, not these people.
To begin, they failed to even inform me of the status of the property up to and including the day of check-in. Very nice! In fact, I wasn’t even given an update about the power coming back on until after the check out date.
Now they are wrongfully withholding my over $4,000 for a TWO NIGHT STAY. They said that their phantom “cancellation policy” allows them to keep my money despite the fact they literally could not and did not give me the property because it did not have power. The only remedy they are offering is to give me a two night stay at some other time. Unfortunately for them, I am an attorney and will be holding them accountable for their malfeasance.
Just go to a hotel, safe yourself the hassle of dealing with these unscrupulous business practices.
Zach C.
Se hospedó 2 noches en julio de 2024