All in all this was a really great property but there were a few problems. Before our arrival I sent a message via VRBO’s messaging system to ask about possible early check-in. No response. After several days I found a phone number for Vacasa who manages the property. I called to ask them the same question and was told that if early check-in was available that I would receive an email 48 hours before our check-in. So at least then I had some info.
When we arrived at the property there was no trash can in the kitchen and one of the bathrooms was also missing a trash can. I sent a message via VRBO, but again, no response. I was getting texts from Vacasa about the check-in process and checking about the cleanliness of the property. I replied to one of the texts asking about the trash cans and got no response. I replied to a different text from Vacasa and was told that I needed to verify by sending them my reservation number, check-in and check-out dates and my name. I thought that was weird since they texted me first. Don’t they already have all that info? And since it would have been inconvenient to look up my reservation number I ended up calling a number I found for Vacasa.
When I called Vacasa they said they would send a message to the property owner and that they would send someone to supply the needed trash cans either that night or the next day. They never came. And no one ever checked back with us to see if the issue had been resolved.
This was a family trip with my husband and eight children. During the time when I would have liked to be helping them unload the van and unpack I was working on figuring out how to get trash cans. And in the end, the trash cans never did show up. We ended up dangling a trash bag from the cabinet handle in the kitchen and any trash from the bathroom was carried to the kitchen to be thrown away.
Because of the history of unresponsiveness I didn’t bother trying to get a new lightbulb when the light in the master closet burned out. I also didn’t bother letting them know that some of the decking nails were coming up on the back deck and had almost injured my husband.
I understand that Vacasa is a separate company from VRBO with their own methods of communication, but if they are listing properties through VRBO then they should be responsive to messages sent via the VRBO system. They should also be responsive to messages sent via their own system. Super weird experience at a really nice cabin.