So let me start off by saying Gatlinburg High Chalet is a very nice place- we have stayed here prior years in other condo rooms with other owners. The location is peaceful. Now let me get into my experience with this room. We check in with an overwhelming smell of women’s perfume, go to open the closet door and it falls off the tracks. There is someone’s children’s artwork still hanging on the refrigerator , Takes us 3-4 minutes to find out the smell is one side of the sheets-(only top sheet) on the left side of the bed. So we start digging a little deeper into cleanliness (smell was bad enough for us to open a window- strong perfume), hair in both shower drains, on shower wall and bathroom walls, dishes put away wet with dirty food, cleaner DID come out and change sheets and wipe down showers the day we called right after check in and brought some light bulbs, (I was not comfortable with the cleanliness of anything after that ) so yes- in a way it was “resolved” there were lots of things in need of repair, missing light bulbs (4) plug covers, door handles, bed frame, closet door, shower curtains were stained, minimal decor and minimal dishes that were in good enough condition to use. I was surprised this unit had a good deal of great reviews, cleaner also stated she had to pull a double shift to clean it before we got there but I am not so sure.