6/10 Aceptable
Steven
Viajó con su pareja
27 ago. 2025
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Hotel was lovely, excellent room with massive comfortable bed! Great tranquil setting for a relaxing break. Used the spa facilities shortly after arrival and really second to none.
Breakfast was above average but limited selection and juice drinks removed bang on
1030 opposed to letting you finish. Breakfast rolls a nice touch and lovely.
Was extremely disappointed with our final experience which was to use the spa at departure only to be told by the receptionist we couldn’t use after 1100, this left us having to ask to use toilets to get changed for the day in. So off we trotted to Glasgow without a shower etc. to make matters worse when waiting in reception other guests check out 40 mins later having been in the Spa. So the lesson is don’t go to check out just go to Spa first.
Check in wasn’t the best either, told our “Expedia VIP” drink could be any wine, asked for Rose but then told “well; apart from that”. Also my error at booking was to put 1 adult and 1 child which I changed within 2 mins of booking, hotel didn’t have the update citing that Expedia are “hopeless”.
Regardless of the reception experiences the hotel was extremely nice and would consider returning.
Steven
Se hospedó 1 noche en agosto de 2025
