First, let me start this review by saying that I have been very patient with Vacasa during this process, but it is nearly a month after they promised a refund for our stay.
We stayed here last year, you can probably go back and find my other review. Last year, the house was clean, well maintained, fresh mulch outside, well stocked. We came back because we loved the location. This year was NOT good. Upon entering the rental we were met with an intense chemical smell, not as clean, over grown weeds by the fire pit. It looked like it had just been left abandoned. After our first night my husband was sitting on the couch and saw a few tiny bugs. He investigated and found they were baby roaches. NOT wood roaches, but the nasty kind. There were 5 of them on the walls. Which means the smell was roach spray driving the roaches up and on the walls. Where there are babies, there are adults. We caught one, I have photos. We called right away and told them we were leaving and we wanted a refund for our stay. Faith D from Vacasa on June 25 promised me a refund with in 3-5 business days. It is now July 17 and there is no refund in sight. The only other response was from KC on July 13 saying “local team is working on updates”. I warned them in my responses that if a refund was not issued, then I would leave this review. I warn you not to stay at this location. Vacasa, you owe me a refund.