I was told I would receive a full refund by Vrbo. The address of the house I rented through Vrbo was not at the gps location, when I finally found the very small shed-like house it was locked up without a key code lock, it was right next to the owner’s house on the same property (not as it was listed online). I could not get in touch with the owner after texts, calls, and a knock on the owner’s door. I had received a key code in an email via Vrbo, but there was not a key code lock on the door. I spoke with Vrbo after my unsuccessful attempts to contact the manager. I was told by vrbo I would get a refund. Sometime after talking with Vrbo, I eventually did receive a message from the owner. The text informed me the key was under a mat. This is not what I was originally told via a Vrbo email and it was well past the time of check in so I had already found an alternative place to stay in for the next couple of nights.
Vrbo emailed me that I would not get a refund after a further review.
I hope Vrbo will stand by their word by issuing me a full refund. It was quite a fiasco to try to find an alternative place last minute.