On arrival the remote batteries for the sliding gate were not working (we couldn't get the car in) the gas had also been left on in the kitchen and old pizza & half drunk drinks awaited us in the fridge. Cathy came and provided a new gate remote after we called her.
Hallway Lights were flickering constantly, so we couldn't use them, the toilet had a dirty used 'arm sling' bandage left on window sill above the toilet. The toothbrush holder was filthy, full of previous users dried toothpaste/grime. There was used dental floss & used cotton buds in the drawer in the bathroom, hair in the bottom of the bath (appeared to be pubic hair). Range Hood light out, knob for lounge room fan broken and missing circular plastic cover for the knob (it was quite difficult to turn it on and off without it) - Coffee machine was filthy (box that collects the coffee pods was full of grimy/dirty water and it was quite slimy, as was the 'water drip collector' on the front) - Milk frother did not work- I had to give it a good clean out and ended up getting it to work once it was cleaned. Small green flower pillow on couch is covered in mold on the back and sides, TV remote battery case missing & held in with a rubber band (and not very well - the batteries kept falling out). Sliding door out to patio - the bottom frame of the door (the rolling area) was filthy and full of dust and dirt. Bedrooms: - 2 x lights out in the main bedroom. BBQ: - I also wanted to point out that Cathy had mentioned on a number of occasions before and during our stay regarding use of the BBQ. If we used it and didn't clean it afterwards, our bond would be taken. I had a look at the BBQ as we were thinking about using it for dinner on one of the nights, and to my disappointment and disgust it was absolutely filthy! The BBQ itself was dirty on the inside as well as some parts rusty. The outside was filthy and covered in grime, and the cover itself was split/torn, filthy and appeared to have mold growing on it, the cleaning brush that was provided to 'clean' the bbq was so old & used that it no longer had any bristles on it and was covered in grime and rust.
Overall REALLY disappointed. I had tried twice previously to contact Cathy to discuss the above issues before posting feedback, but she completely ignored me & my messages. We paid A LOT to stay here for 4 nights & this was our experience. I was expecting a much higher standard than this. Won't be staying again, really dispointed