I rented 4 days/3 nights stay from July 6 to July 9. We arrived at 8:00PM and went for dinner, got back at 10:00PM and as soon as we started settling down, my son opened the second drawer on the dresser and found a RAT!
I checked it as I couldn't believe it, and yes. There was a pillow with a hole and part of the interior outside. I saw a long tail first and then the face of the rat.
I called the property manager, Erica and she didn't provide/suggest any solution. I explained I had 2 kids with me and we couldn't stay as not knowing with a rat inside a drawer and she said "I totally understand". I also called again asking for alternative accommodations to avoid driving back to Winnipeg in the middle of the night.
I sent an email to vrbo page and got a response asking me to contact the property owner Steven Friesen the next morning.
I did and he minimized the situation, saying that I should "chase out the rat or kill it". The owner suggested I left the door open and that is how the rat entered, but I can guarantee I didn't we opened the door for few minutes as we enter and even if the rat entered at that moment... how managed to get inside a dresser's drawer at one of the rooms?
After 2 hours he called back offering a "cleaning" and 1 night refund to go back. I asked if the cleaning was to be complete by a pest control company but the answer was no.
I filed a claim with vrbo but no much help as I don't have a picture of the rat.
I am very disappointed on the entire experience, treatment from owner and from vrbo. I don't feel secure with the process, even vrbo guarantees "booking with confidence".
I am an honest person and I am not lying. I have no reason to do it. I rented a cabin to enjoy time-off with my kids and didn't receive the service as agreed.
Rats transmit diseases. I was afraid to keep my kids or myself inside the cabin. I didn't know if was just one or more or if the defecation was inside the drawer, bed or floor or any other areas of the house.
I am just asking my money back.