4/10
The property aesthetics everything was beautiful. Customer Service was not great at all. To be honest. It’s three people that have great customer service there one being my housekeeper Carol, she has the brightest smile the best Customer Service I’ve seen in there also Sharlene I believe she, her position was assisting with cleanup. She was such a blessing. I honestly forgot the customer relations guy name. He was Pleasant as well. When I had the complaint he was able to accommodate me on the last night which to my family didn’t make sense but we tried to enjoy what he gave although it didn’t make much of a difference because The Customer Service in the VIP wasn’t as great either I give the property a two one star for the aesthetic and how lovely it is by looking at it and I gave another star for the three people who had great customer service to us. The check-in process is too long
Charlene
Se hospedó 5 noches en junio de 2025