2/10 Terrible
Nataly
Viajó en grupo
27 oct. 2023
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Stay somewhere else
I have no idea how this hotel came so highly rated, stay away! We stayed three nights, and here is what my impressions were:
First off the pictures are deceptive at best. They are of probably the best room in the entire hotel, or highly outdated, because the place does not look like that in real life. Expect dirty walls, doors to hallways that bleed lots of light, barely functioning air conditioning, a grimy entrance and floorboards that are coming up. That was our first night. Also finding the place was hard since the address doesn't match with Google maps so we had to ask around for it.
We went to breakfast the next morning, which is in a different hotel (the "Premier"), 2 blocks away. At least the Pho was good, but nothing else really on offer, not that I'd want to eat it anyways since everything was dirty. Even the water glasses. We made a reservation for a tour for the next day at the hotel (after them badgering us every time we passed if we wanted one) and explored Ha Noi. When we got back, the air-con was on its last legs but we made it through the night.
They serve breakfast between 7 and 10, but assured us that we could grab some. We arrived at 7am sharp, and they hadn't even started laying it out yet!
Our aircon broke that night, and after switching rooms they woke us up at 5.30 am to ask our names, nothing else!
Next morning, playing dumb about the wake up, they continued to try sell tours although we had checked out and had another one.
Complete disaster.
Nataly
Se hospedó 3 noches en octubre de 2023