The booking process was easy, all my questions were answered, and the owner was nice enough to allow a small dog with an additional pet damage deposit. Very clean and well-stocked! The 2-star rating is for the $325 damage to my car wheel that was caused by falling rock off the hillside next to the parking spot. I suppose you can call this an act of nature but there is no mention of the risk of falling rocks in the posting, or the guest binder, and the property manager and owner didn't warn me, although it appears to be a regular occurrence because three days after a 10-pound, football-size rock hit my car another softball size rock landed against the house under the HVAC unit in the same area. I paid out of my pocket for the repair because the owner didn't offer to, VRBO insurance doesn't cover it, and my State Farm car insurance has a $1,000 deductible.