The staff was rude checking in, we tried to put on my moms credit card, their machines was broken, Victoria said she would fix it, she didn’t. They charged me 2x we asked to move to the building a friend was in, she said no when another guy was trying to help us. She cut me off and was rude and dismissive-I’ve been a long time Marriott customer 25 yrs I won’t stay here at this resort again :( I had my 86 yr mom with me it was one night we left by 8am and they put us in back corner. Rude. then a manager called me the next day and accused me of reserving another room in the building we wanted. I said no we only came for one night. There are still 2 charges on my card. I guess I’ll call visa. Total cluster f- and 3 people couldn’t help us. The nicest guy was the brand new guy been there 3 days can’t rem his name-he was at least trying to help. SO disappointing. I will not stay there and I will tell people. It wasn’t nice and I didn’t deserve that. I was only there to help my 86yr mom see her friends after 2yrs we had to move her. The place was fine-kinda outdated and tacky fir $220 but it was clean. Bad taste when I was really excited about staying here for sure :(