Its always hard to put down one number for all the different parts of the puzzle. Hope you read this review completely before agreeing or disagreeing with my three-star review.
First and foremost, we had a VRBO home in Kona that was cancelled last minute on us and we had to find another one for 6 people and we found this one. On a side note, this is the second time a last-minute cancellation is happening to me and there was no compensation to me. If I had cancelled last minute, I would have lost money. This is one way.
First for the good:
The home is nice, sleeps 6 comfortably, was clean when we got there, has tons of towels, sheets. Kitchen is stocked with all the pots, pans and utensils. It appears the home was recently remodeled as all the appliances where new (or almost new). The furniture is all matching. The lanai is nice. We mostly ate in the lanai. Its an hour from Kona and Hilo. Very close to many falls, 15 mins to Waipio Valley (black sand beach), Vanilla farm and others. It is close to a grocery store. The home has beach chairs and boogie board.
Now for our experience:
Due to a delayed flight, we reached the property at about 10pm. Due to the rural setting of the home, there were no lights around. The one motion detector light comes and goes fast so one has to keep moving to keep that light on. The front gate was padlocked and there was no way to get in. My boys being scouts jumped the fence to go into the home and they were able to open it. The problem remained as to how to get my old uncle and aunt into the house. They brought the two high bar stools and two lower chairs and placed it on either side of the gate expecting my uncle to use them as steppingstones over the gate.
In the meantime, I was on the phone with TurnkeyVR support, and they found some person who called us to give the code to the combination lock. Fortunately, that solved the issue.
Other issues
1. Kitchen faucet was not secure. It was falling over. Had to log an issue and it was fixed next day.
2. The dishwasher was not secure, and it would slide out. So if you pull out the top tray, the whole dishwasher would lean over. Had to log an issue but was not fixed.
3. The cleaners did not throw out the burger buns from May/2021.
4. We only had T Mobile signal in the lanai. No AT&T. Don’t know about Verizon. You have to depend upon WIFI.
5. Had issues with WIFI so TurnkeyVR support gave us the password to the other SSID.
6. Two days into the trip there was no hot water,