This was a great apartment that met my expectations. Was exactly as pictured & had everything for more than the week I was staying. I agree with other reviews, outside is deceiving, but regardless, the service counter was as expected - great to deal with.On the floor is coin-operated laundry, or signs said it could be operated via an app, along with a dryer. Unfortunately, that had coins stuck in it. Level 5 has a very handy mini-mart with everything I needed, including fresh milk, butter & bread. The pool was great which both my granddaughter who stayed a night and I enjoyed. Also, there are BBQs people were able to use. The condo had lots of towels also for the pool or beach, kid's things including a floaty ring plus extra bits and pieces you can't bring with you on a plane journey. I was most impressed with the renovation making use of the otherwise, small spaces such as adding the bunks where I imagine a wardrobe was. My granddaughter wouldn't have been able to stay the night if not for this smart idea. Nice touches including a large containers of shampoo, conditioner & body wash, hairdryer, tissues, dedicated make-up removing towels, and more. The basket of items was such a thoughtful inclusion as was the personal welcome note. I've kept that as my memento. Just about everything was considered including ice packs. Location was great, 1 street from the zoo and minutes to the main shopping drag & I found far too late a Dennys nearby. Only thing missing was a sink plug :-)