THE GOOD: very quiet, peaceful area. Bed, linens and pillows very comfortable. Very clean - cannot stress enough how clean this place is! Temperature control easy and ideal. Toiletries all smell lovely and are unisex. All remotely handled, but whenever called for assistance, the South African phone team were quick to answer and very helpful - nothing left unresolved. Would stay again.
THE BAD: Some odd things missing, eg - a good-sized wardrobe is provided with plenty of hanging space, but no hangers (BYO!). Coffee pod machine provided, but pods provided are the wrong type.. luckily we had ground coffee with us anyway, and there was a way to use this in the machine. No paper towel or dishcloth, only a washing up sponge to clean surfaces with.
THE UGLY: Pre-arrival could be more straightforward - lots of back-and-forth with links and replies required, lots of details and photos to be uploaded, etc etc. A website log-in with a clear step-by-step process would be better. We arrived after 8pm, difficult to find as currently a building site. (signs are "Hove Central" not "Charles Hope"). Builders don't want entry on foot for safety. We were well-directed by the people on the phone, but ended up calling to confirm where to park as not clear (all labelled disabled). The only park left had a numberplate zip-tied behind; called back again to check, was told to park there, was blocked in by the actual (disabled) owner of the space by the morning (happens a lot). Had to get a taxi.
