6/10 Aceptable
Jodie M.
4 sept. 2024
Le gustó: Limpieza
Good, but short on some things
We love this neighborhood and community and stay there every time we go to Huntsville. This particular unit did not meet all of our expectations, but most.
The mattress in the master needs replacement. There were not washcloths for every member of the family, the ones provided were labeled makeup, which is fine, and useable for the body, but only 2 were provided for 4 people. There was not a dishcloth to wipe counters or clean dishes. A sponge was there, but that is completely unsanitary and we were very disappointed. It is also difficult to clean up spills when less than half a roll of paper towels is provided and no dishcloth. The hot tub was not at a good water level when we arrived, but was fixed very quickly when contacting the manager. The person who came was very nice and professional. Our biggest disappointment was that the check out was 10 AM. Hotels do not require check out before 11 and the extra hour is quite helpful. Would have liked a late checkout even, but did not see the ability to do one. 10 AM is WAY too early, especially for families.
Jodie M.
Se hospedó 3 noches en agosto de 2024