We were contacted about an hour before we were supposed to leave for our check-in that the original cabin was not ready for us. They put us in a different cabin that was not ready for occupancy. When we arrived at the cabin, it was 50° with only one heater in a downstairs bedroom and space heaters for everywhere else. When you turned on the space heaters it tripped a breaker, and the power went out. This happened several times during our stay, several calls were made, it took hours for people to respond to us. we slept downstairs on the couch without proper linens or bedding just to stay warm. The management team that ran the cabins for the owners were horrible. They really had nothing to help or any proper plan in place for any kind of event like this. Interestingly enough, the owner lived on the site where we were at and she was very helpful. This was not her fault at all. She tried to facilitate everything she could, and even had wood delivered for us, so that we could sleep our second night in warmth. The only thing that the property management offered us was a late check out. I requested to have at least the first night refunded to us, and after many go arounds and several email attempts I was told that I would only be getting the actual rental rate which is about 30% of what we paid for the one night. Again, although the owners were actually very helpful, upset about the situation and were nice The management company was an absolute joke, and did nothing for us , I had to call VRBO just to get a response and even then the owner called me back not the management company. It felt like a waste of time because for the 48 hours we were there we were either cold trying to keep the power on or on the phone there was nothing relaxing about this. I was told I would have an answer from the management company in response to my email within 72 hours, they played a game for two weeks each time stating that my email had gone into a junk folder. The odd thing about that was I was replying to an email that was sent to me from the management company and even called them out on that, so how would or could my email go into a junk folder when it was sent from them directly initially? Not worth the time to go there again and have anything like this happen again as long as that management company is running things.