The property overall was everything we were looking for. HOWEVER, the owners of this property seem to have it ran by a management company who is not doing things properly. The only access to the house is down several flights of stairs. We arrived and they were completely covered in snow and ice, you couldnt even see the stairs. It was extremely difficult and dangerous getting all of our luggage down and up the stairs. I was sent HOA paperwork to sign prior to arriving so I assumed the HOA or management company would clear the steps the next day or soon. 3 days went by and I finally messaged via Vrbo app and no response. We then decided to call the management company. They sent one person out who was unable to finish the job due to SO MUCH SNOW . They put snow melt down and then never came back to finish the job. So we were left with half melted, foot high snow filled stairs. VERY DANGEROUS AND COMPLETELY unbelievable that this was left this way. If we had a small child, pregnant person, elderly person, or really anyone other than healthy adults with us- we would NOT be able to access this house. We had to sled down our groceries… not good.
I have messaged the management company several times and heard no response from them via the Vrbo app since leaving to address this.
The house has amazing views and had many bedrooms, large kitchen, many bathrooms to accommodate and were dog friendly. The location was perfect. I would have LOVED to give this place 5 stars, i really did enjoy myself here once inside, but the stairs were just a big issue for us. Also the kitchen really could use updated pots, pans, ect. We made due but basically zero spices and things like that were provided. Not enough toilet paper and paper towels, zero laundry soap or trash bags were provided. The small things like that could have made a nice touch. The beds and living spaces were well furnished though and i felt very at home. The fireplace was lovely and the views unmatched.
I hope that the owners communicate better with their management team in order to make this a safe place for future vacationers and to turn this into a 5 star rental