I have rented over 50 VRBO and other site properties since we travel a lot. This is hands down one of the worst properties we have stayed in. The pictures are clearly doctored to make it look a lot nicer, so it’s basically a bait and switch. It was filthy. The walls are covered in the previous renters dirt. An easy swipe with cleaner could fix that, but apparently this is beyond the scope of work for the cleaners. There was curly hair in the bathroom and dirty baseboards. We found long, black curly hairs in the “clean” sheets in my kids beds. We have pics of it all. The beds in the kids room are also hard as rocks. This is a new company with clearly very little hospitality experience. The check in was not as easy as we are used to, which can be viewed as not being as seamless as most rental properties. We ended up getting in late and didn’t sign an online form so we had to forego the first night, but after seeing the property missing that first night was a godsend. If there wasn’t a shortage in available rentals we would have just gone elsewhere.