We were a group of three family members who rented a Fox Den Cabin in July 2023. Right off the bat, we had a problem opening the key lock box because of poor lighting around where it was located, The cabin managers had provided clear instructions though. When we were able to enter the cabin, everything was in excellent condition and well-stocked, except paper towels which were of poor quality.
We had minor problems accessing the TV channels and getting the bathroom lights/exhaust to work. The cabin management says it offers after-hours customer service, but we had a hard time getting in touch with the two ladies who manage the cabins. It was a weekend and late in the evening. Once they did respond, their instructions were clear and helpful. I just wish they were more efficient in getting back to me.
Another time, the key fell from the lock box and we didn't notice it. We were desperately looking for the key after returning from a long and tiring day at Yellowstone National Park. I reached out to the customer service ladies and pleaded for help as we were at our wit's end. They took their own cool time to get back to me. Once they did respond, they were helpful. Had they responded promptly, it would have saved us a lot of angst.
All in all, the cabin was fantastic and impressive, but the customer service response time was poor. Also, the lighting around the lock box needs to be better so people, especially seniors, don't have to struggle to operate it.